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enhance Znuny (otrs) alerting
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Description

This came about as one of the action points of an incident report of a VRTS outage on 16th Feb 2022. The application could not connect to the database but the only alerts of this problem came from users who were already logged in. So we need to enhance the VRTS monitoring to be able to alert us when an error like this occurs.

Event Timeline

Aklapper renamed this task from enhance otrs alerting to enhance Znuny (otrs) alerting.Mar 7 2022, 9:11 PM

Hi @Arnoldokoth, the lack of a task description makes is hard for others to help or contribute, for a triager/tester to figure out at some point in the future whether this is still a valid task, for people outside of some team to understand what that team is working on. Please consider checking the recommendations on task descriptions. Thanks a lot.

Change 810087 had a related patch set uploaded (by Dzahn; author: Dzahn):

[operations/puppet@production] vtrs: add promtheus blackbox monitoring

https://gerrit.wikimedia.org/r/810087