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[S] Update the "Article does not exist" message
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Description

Formerly titled: "Article does not exist" css tweaks

Problem

  • The current “Article does not exist” message on special:search reinforces the misconception that wikipedia search is only about finding articles. Given its prime position, it sets a tone of failure right away and discourages users from exploring the results where the relevant information could be found within various articles. This was observed in the user interviews.
  • The current message takes up quit a bit of space at the top (with some communities having much longer messages) and pushes the content down.
  • Casual readers are unlikely to respond to the message about “creating an article” due to their lack of experience with editing.
  • The copy of the message is currently customizable and is community controlled which limits us from proposing changes to the copy
  • We do not have enough data to validate the usefulness of the link and if any new articles are created through this entry point

Current treatment of the message

no article found message.png (841×1 px, 250 KB)

User story
When  I am scanning the results on the Special:Search page … 
… I want to  be able to discover relevant information,
… so that I do not overlook information that might be hiding within an article and could directly navigate to it.

Previously Proposed Design
Which we will not be proceeding with due to reasons listed in the comments.

Article not found message.png (800×1 px, 115 KB)

Minor fixes
There is currently no ideal solution identified to address the problems identified above. This will need to be further studied and explored.
Meanwhile in order to not block the team we will proceed with a few stylistic changes so that the message is consistent to other messages that show up in the same location.
See the detailed specs in Figma

  • Change the colour of all links (except the missing article red link) to blue. This is the ONLY AC that needs QA for this ticket
  • Minor spacing, styling adjustments as shown in Figma link above this is now covered in for all messages, including this one in T315323

Note that this message is currently only for desktop and is presently not visible on mobile web.

Event Timeline

Seddon renamed this task from Update of "Article does not exist" css (no location change) to Update of "Article does not exist" css (no location or messaging changes).May 3 2022, 2:30 PM
Seddon renamed this task from Update of "Article does not exist" css (no location or messaging changes) to "Article does not exist" css tweaks.May 4 2022, 11:37 AM
Seddon updated the task description. (Show Details)
CBogen renamed this task from "Article does not exist" css tweaks to [S] "Article does not exist" css tweaks.May 4 2022, 4:31 PM

Noting that development can begin, but nothing should be merged until we've had the chance to get feedback from the communities (in progress).

Sneha renamed this task from [S] "Article does not exist" css tweaks to [S] Change the placement of the "Article does not exist" message.May 11 2022, 7:59 PM
Sneha updated the task description. (Show Details)
Sneha updated the task description. (Show Details)
Sneha updated the task description. (Show Details)
Sneha updated the task description. (Show Details)
Sneha updated the task description. (Show Details)
Sneha updated the task description. (Show Details)
Sneha updated the task description. (Show Details)
Seddon added a subscriber: MarkThisDot.

Both Polish and Italian WP, users notified @Sannita that sister project results were locally disabled. There will be no changes to how sister projects work, However if we are moving the “this article doesn’t exist text to the right" we should just make sure that it will play nicely

So, Should I move it outside the InterwikiSearchResultSetWidget ?
Because I added it in the InterwikiSearchResultSetWidge

Change 808993 had a related patch set uploaded (by MarkThisDot; author: MarkThisDot):

[mediawiki/core@master] Change the placement of the "Article does not exist" message

https://gerrit.wikimedia.org/r/808993

hi @CBogen, do you know why is this task in "Needs Design"?

I am just asking as there is an open patch currently, so wanted to make sure if that can go ahead, or if the design changes require work on it...

hi @CBogen, do you know why is this task in "Needs Design"?

I am just asking as there is an open patch currently, so wanted to make sure if that can go ahead, or if the design changes require work on it...

Yes, thanks for checking. This one should not be merged - @Sneha is reconsidering the design based on some feedback from the community.

Recent findings that indicate that we should not move this message to the right column.

  • There is some indication in the feedback we received from the community that moving to the right is not preferred as the message and links are important for entry point to create articles within the community.
  • From what we currently know about # of users using this message, there are considerable number of people clicking on it. But we do not fully understand how the links are used, who clicks them (readers or editors) and what do users do after they click on those links. We do not know if leads to article creation.
  • The recent data pulled by Bruno Scarone on Research team indicate that most people are accessing special:search from mobile rather than desktop. Mobile currently does not have the message. So the impact on readers may not be as much as we thought.
  • From the design point view, after having some discussion with DS team on the new grid system for desktop, it is possible that we may want to evaluate the existence of right column in the future or redesign its purpose entirely. For that reason it is also best to not move the message to right at this point.
  • Also from design point of view moving to the right can be wonky if the message is really long. Since it is controlled by community we may not have any control on how long the message may get.

New proposal

  • Given all the reasons above it is best to keep the message position as it is i.e. above the results.
  • The following changes are proposed to the message itself:
    • Update the link colours from red to blue. (It was recently discovered that, while the copy is controlled by the community, we are able to change the colours of the links.)
    • Update the search query (the missing article title) colour from red to grey. The concept of red links is more appropriate when a name of an article is already suggested. We cannot assume that the search query = name of the article, hence the colour should not be red.
    • Change the default message so at least a few communities who have not customized will get an improved message.

The above solutions will minimize the negative impact of the message for those searching on desktop (if not entirely solve the problem).

Future improvements
Get more data on how people are using those links and explore ways in which article creation can be encouraged by entirely redesigning the current approach.

From my conversations with various people I have discovered that creating an article through those red links through search is actually quite common way of creating an article - not just for editors but even organizers/event planners use it to create events on meta wiki, and is also a known method documented here for new editors who want to learn how to create page.

And so the updated new solution is to only update the links colours from red to blue. This would exclude the "search query" and that will need to continue to be red.

Sneha renamed this task from [S] Change the placement of the "Article does not exist" message to [S] Update the "Article does not exist" message.Jul 21 2022, 10:13 PM
Sneha updated the task description. (Show Details)

Change 826531 had a related patch set uploaded (by Simone Cuomo; author: Simone Cuomo):

[mediawiki/core@master] Update the "Article does not exist" message

https://gerrit.wikimedia.org/r/826531

I have updated the messages now and they look as shown below:

image.png (340×763 px, 59 KB)

image.png (325×757 px, 47 KB)

{F35489656}

re: the following AC:

Change the colour of all links (except the missing article red link) to blue

according to @SimoneThisDot all links except the missing article red link are already blue, so no change should be needed. Please verify in QA.

Change 826531 abandoned by Simone Cuomo:

[mediawiki/core@master] Update the "Article does not exist" message

Reason:

All changes in this patch have been covered in https://gerrit.wikimedia.org/r/c/mediawiki/core/+/824123/2/resources/src/mediawiki.special.search.styles.less

https://gerrit.wikimedia.org/r/826531

I have updated the messages now and they look as shown below:

image.png (340×763 px, 59 KB)

image.png (325×757 px, 47 KB)

{F35489656}

@SimoneThisDot - are the changes in production? Two patches on this task are either abandon or not merged. Below are the test results from enwiki wmf.27.

Tested on enwiki wmf.27
(1) Search terms - Catlettsbulg, Kentucky - https://en.wikipedia.org/w/index.php?search=Catlettsbulg%2C+Kentucky&title=Special:Search&profile=advanced&fulltext=1&ns0=1

mockupfrom the comment aboveenwiki wmf.27
Screen Shot 2022-09-07 at 5.47.36 PM.png (982×2 px, 208 KB)
image.png (340×763 px, 59 KB)
Screen Shot 2022-09-07 at 5.37.20 PM.png (1×2 px, 315 KB)

The cases below are based on (1) search terms: Catlettsbulg, Kentucky. Then the links were clicked on the search results message in (1). I haven't tested the links in the messages on Special:Search before (unfortunately) - is it acceptable behavior?

(2) In (1) enwiki wmf.27 with search terms: Catlettsbulg, Kentucky ( https://en.wikipedia.org/w/index.php?search=Catlettsbulg%2C+Kentucky&title=Special:Search&profile=advanced&fulltext=1&ns0=1) look at the link in Showing results for catlettsburg kentucky.

Screen Shot 2022-09-07 at 6.15.59 PM.png (918×2 px, 279 KB)

(3) In (1) enwiki wmf.27 with search terms: Catlettsbulg, Kentucky ( https://en.wikipedia.org/w/index.php?search=Catlettsbulg%2C+Kentucky&title=Special:Search&profile=advanced&fulltext=1&ns0=1) look at the link in No results found for Catlettsbulg, Kentucky.

  • Click on Catlettsbulg, Kentucky (which is a blue link)

Screen Shot 2022-09-07 at 5.37.20 PM.png (1×2 px, 313 KB)

Screen Shot 2022-09-07 at 6.23.10 PM.png (850×2 px, 150 KB)

Hi @Etonkovidova ,

As Carly mentioned on the last comment, we have removed all other ACs from this story and left the one about the link colour. If you find any issue with redirects link or other functionality raise a bug as it is not related to this task as this task has not actually introduced any code change (all Patches have been merged with other tickets).

The purpose of this ticket is to just clarify if any of the changes that we recently did have affected the colour of the links as requested in the AC:

  • Change the colour of all links (except the missing article red link) to blue.
Etonkovidova updated the task description. (Show Details)

Hi @Etonkovidova ,

As Carly mentioned on the last comment, we have removed all other ACs from this story and left the one about the link colour. If you find any issue with redirects link or other functionality raise a bug as it is not related to this task as this task has not actually introduced any code change (all Patches have been merged with other tickets).

The purpose of this ticket is to just clarify if any of the changes that we recently did have affected the colour of the links as requested in the AC:

  • Change the colour of all links (except the missing article red link) to blue.

Thanks, @SimoneThisDot for clarification!

Change 808993 abandoned by Matthias Mullie:

[mediawiki/core@master] Change the placement of the "Article does not exist" message

Reason:

Abandoning - since the last edit, there has been much discussion on phab, and the ticket is now already resolved. We should no longer need this.

https://gerrit.wikimedia.org/r/808993