It is possible to add {$currency} into the templates to add the 3 letter code - there is some risk that in some cases it will be a duplication but if it's never happening in Spanish then it can be added

@TSkaff @TomaszGorski @SHust FYI also please add anyone else who is in charge of the TY email process.

Thanks!

So, @TSkaff @MNoorWMF and I split the work for coding the English versions of the TY emails. I'm not sure who coded Spanish, but I believe localization team coded the translations. Hi @CDenes_WMF and @TomaszGorski ! Would you be willing to review Spanish TY email HTML and amend per Eileen's instructions in the Email Template UI?

Hi David, Eileen, Katers, Sandra, it has been amended with {$currency} in the Spanish LATAM template and the Spanish Spain one too.

I see that within the English template, there's additional code: {if $currency === 'USD'}{$currency} {/if}. Should I be using that one instead?

@KHancock99 pointed out this is an issue in English-language too - we had one confused Australian donor recently, whose receipt just shows $ in the opening line and $ in the footer.

Please can we ensure that we use the old coding where we had A$ in the opening line and ISO code (AUD) in the footer, C$/ CAD for Canada, etc, to iron out this donor confusion? This used to be there and seems to have been deleted with the TY receipt update.

Examples:

1114098 | cid=48592096 (AUD in Civi)
1113720 | cid=30096986 (CAD in Civi)
1114138 | cid=651388 (USD in Civi)
1114138 | cid=651388 (USD in Civi)

In India we also noticed there is just a currency symbol in the footer instead of the ISO 3 digit currency code:
1114583 | cid=3807642 (India - should be INR)

@Eileenmcnaughton please do let us know the exact code we should use per Kristie's request above, and Tomasz can apply it to the non-English templates moving forward

@krobinson I believe the issue with English was resolved through T306576 - but I thought the issue was only with the footer in USD, so that's why Eileen rolled out the fix of using {if $currency === 'USD'}{$currency} {/if}

Could you help clarify if that fix to change "$" to "USD" is not working in the English template anymore? Also, it's my first time hearing about the opening line needing adjustment. I think we would need @Eileenmcnaughton 's help with that.

Are the issues surfacing with all currencies or just specific ones?

@KHaggard Donor Relations are not receiving sufficient enough replies to TY emails across currencies to confirm the scope for you.

A casual glance at some random Civi TY emails from the Activities tab reveal that the 3 digit currency code is not in the footer: GBP (cid=8996113), nor CAD (cid=16068261), nor AUD (cid=51561793).

@Eileenmcnaughton friendly bump!

@CDenes_WMF - to ALWAYS include the 3 letter code it is {$currency} - you can conditionally include it with an if eg. {if $currency eq 'USD'}{$currency}[/if}

@Eileenmcnaughton is this close-able?

I'm not quite sure - we still have some currency inconsistencies - eg see https://phabricator.wikimedia.org/T309349 - in my mind these are kind of a big jumble of 'I need to go through & figure out the currency issues' - and that is kinda spread across multiple tickets