Right now flow is next: if a user lost the verification page and have unconfirmed account when he tries to login with an unconfirmed account - he will be redirected to the verification screen and the code will be sent one more time.

If user submits sign up form but hasn't verified email yet and comes back to dashboard:

• If user tries to log in with username it returns the verification screen (expected behaviour)
• If user tries to login with email it returns error “Incorrect username or password” and is stuck

https://phabricator.wikimedia.org/T300861#7956941 (related comment)

Possible solutions:

• what is the expected flow?
• Add link to verification screen in email --> not possible, no way of knowing who the user is
• User could sign up again with the same email, but only using another username (otherwise it returns error “user already exists”). And there would need to be a better user guidance from the login failed (instead of “Incorrect username or password”, but this is probably a standard error and there for security reasons?)
• Add username to the email and add guiding message to explain they can login with their username to continue the process of verifying their email --> not possible to add username to email.

New solution:

• wipe unverified accounts after 24h and have this flow covered in our Help Center + add “Having trouble logging in?” with link to Help Center

Another case:

1. A User didn't verify an email and forgot a password.
2. User call the "forgot password" with a username

Actual result:
no email comes

New solution:

• add username and short guidelines to "verify email" email template.

and for
A User didn't verify an email and forgot a password.
User call the "forgot password" with a username
Actual result:
no email comes

Solution:

• add edge cases to help center + add "trouble logging in" and point to help center.

solution:

• after user enters username that is know by system but has no verified email, user is redirected to verification email screen first.

"Need help?" link has been added, it leads to the "help center".
"Need help?" appears after 5 failed tries of signing in