Hello @Eileenmcnaughton,
This is based on Donor Relations feedback on multiple donors across different countries, currencies and languages for the Thank You emails:
1. What is excepted to be seen in the Thank You emails is:
- In the First sentence for Recurring donors and One Time donors: currency symbol (with clarifying letter(s) if that is possible technically):
"{if $recurring} </p>Thank you for committing to give {if $currency === 'USD'}{$currency} {/if}{$amount} to support Wikipedia every month - that is real dedication and I am endlessly grateful. You make a world where knowledge is free for everyone possible.</p>"
"<p>Thank you so much for donating {if $currency === 'USD'}{$currency} {/if}{$amount} to support Wikipedia and a world where knowledge is free for everyone.</p>"
- Footer: the currency code/ISO code (three letters), this will be helpful for reporting needs as well as avoid DR agents confusion, and can avoid possible donors' confusion
"<p>For your records: Your donation, number {$transaction_id}, on {$receive_date} was {if $currency === 'USD'}{$currency} {/if}{$amount}.</p>"
- Confirming that across all template languages in CiviCRM, it is everywhere put in the same exact format: {if $currency === 'USD'}{$currency} {/if}{$amount}
- Other phabtasks that can be related to this one: Open Currency sign missing from LATAM ty emails, Closed Civi Message Template dynamic content is not populating currency code correctly,
2. What is currently being seen:
- India - English - (CID 1064183): the currency symbol is appearing as ₹ in both sentence and footer instead of ₹/INR;
- Brazil - Portuguese Brazil - (CID 21087028): the currency symbol is appearing as R$ in both sentence and footer instead of R$/BRL;
- Brazil - Portuguese Brazil - (CID 28002679): the currency is displayed twice "USD US$" in both sentence and footer instead of $/USD;
- Chile - Spanish LATAM - (CID 20659495): the currency is displayed as CLP in both sentence and footer instead of CL$/CLP;
- Colombia - Spanish LATAM - (CID 15411397): the currency is displayed as COP in both sentence and footer instead of CO$/COP;
- Mexico - Spanish LATAM - (CID 54993189): the currency is displayed as $ in both sentence and footer instead of MX$/MXN;
- Argentina - Spanish LATAM - (CID 51076588): the currency is displayed as ARS in both sentence and footer instead of AR$/ARS;
- Canada - English - (CID 4085850): the currency is displayed as $ in both sentence and footer instead of CA$/CAD;
- Canada 2nd example - French - (CID 48212245): the currency is displayed as $ in both sentence and footer instead of CA$/CAD;
- Australia - English - : the currency is displayed as A$ (CID 39113005) OR $ (CID 54984126) in both sentence and footer instead of AU$/AUD;
- South Africa - English - : the currency is displayed as R (CID 54987469) with the amount format 1.455,90 OR the currency is displayed as ZAR (CID 54986573) with the amount format 1,455.90 (wrong amount format) in both sentence and footer instead of R/ZAR;
Can you please advise?