PURPOSE:
CRS use this workboard to track work requested or assigned to them.
Product Managers, or their delegates, must file tasks that describe what work and what outcomes are expected of CRS; such tasks are children of the task that is about their feature team's main deliverable.
For private/urgent requests, please see Office wiki instead.
Example of parent task and example of CRS child task

• All tasks must have: Title description with the ultimate outcome, context of the problem/project, the scope, goal description and timeframe.

You can copy and paste the following 4 points if you want, or click this link to file a task even faster:

1. What is the problem/what do you want to achieve?
2. How can we help you?
3. What does success look like?
4. What is your deadline?

The Phab flow should go like this:

1. The Product Managers or their delegates file a support task as described above;
2. Erica triages and assigns the task and moves it to the relevant workboard;
3. the CRS updates the task covering its progress, engages in conversations, and so on;
4. task gets resolved at some point;
5. Erica moves it on the workboard again when the time is right.

Please reach out to @RZamora-WMF for assistance.

Pro-tip: If you start typing "special" in the Tags field, you'll be able to select the relevant quarter's workboard rather than our generic one.