We've heard from several donors in the past few days who have noted that they had trouble donating to us using ENO.
From what we have been able to ascertain it appears that ENO is a Capital One browser extension that generates virtual card numbers for users making online purchases.
More information on ENO here: https://chrome.google.com/webstore/detail/eno%C2%AE-from-capital-one%C2%AE/clmkdohmabikagpnhjmgacbclihgmdje?hl=en and here: https://www.capitalone.com/digital/eno/.
It appears that there is some sort of functionality issue between the Eno extension and our form. We wanted to put on your radar incase there is something we could tweak on our end to enable the extension to function.
Below are the donor comments we've received that mention ENO thus far:
| Ticket | Date | Country | Specs | Description |
| 1185556 | 10/6/2022 | USA | Linux Mint 10.3 Cinnamon / Google Chrome Version 106.0.5249.103 | Your donate popup will not let me enter anything into the card number of any other card info field. The name and addres fields work fine. But it is impossible to donate when the window does not work...Sometimes Eno auto inputs but often I must cut and paste. Neither approach works with your donate popup as the credit card number field as well as the expiration date and CCV fields are locked and nothing can be entered in them even from the keyboard. I receive no error numbers as far as I can tell. I was successful in donating by pulling up Firefox and copying from the Eno popup in Chrome and pasting into your donate popup in Firefox. I currently do not have the Eno app installed in Firefox so I do not know if it would work from within Firefox. |
| 1186212 | 10/06/2022 | USA | Firefox Edge Chrome | I tried to renew by Credit Card but something was blocking the input fields and I was unable to input my Credit Card information. I'm wanting to use a Virtual Card number with Capital One Visa ENO. MS Edge does not support ENO but Firefox & Chrome do. In all 3 instances, the CC info input boxes are none responsive. I am unable to Copy & Paste the Virtual Card number into the input boxes and also cannot type anything into those same input boxes. I received no error messages. Just input boxes/fields that don't accept any input, copy & paste or direct typing. |
| 1182313 | 2022/10/03 | USA | None yet | can't use my credit card thru Eno, won't recognize and I use it for all purchases. |
| 1185137 | 2022/10/05 | USA | Chrome | When I try to renew my $10 donation with my virtual credit card your form will not allow me to enter the credit card number, date and cvv. after I enter my name etc., the card area is not able to be accessed (can't get the cursor in the card info area) to enter the created card number. I can usually just paste the info into most credit card forms from the pop_up. I got around it by copying (on paper) the info and re-entering your site without asking Eno for a card number and just entering the previous info manually. |
| 1184943 | 2022/10/05 | USA | Chrome + Windows 11 | I would donate if your system would let me type anything at all in the VISA card spot! I chose “visa” for my donation. I clicked on Eno to call up my Capital One Virtual Card. Your form would not let me enter any numbers in the credit card place, not just the virtual card #, I many it wouldn’t let me enter ANY number, even after I closed Eno. I started over completely from the email. This time I did not call up ENO because I had written down the virtual card #, CVV, and exp date (same as I used last year). It did work when I entered it manually from the beginning.. |