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Create mockups for "Designing for understanding" research
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alexhollender_WMF
Oct 27 2022, 8:46 PM
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Description

Description

The goal of our upcoming project is helping people understand how Wikipedia works. We think that showing people metadata about the article they are reading might serve this goal. We are going to conduct some research to learn about this. The primary goals of the research are to understand:

  • Does showing people metadata about they article they are reading help them understand how Wikipedia works, and if so which pieces of metadata are most helpful?
  • How does the metadata shown affect their trust in the article, and in Wikipedia as a whole?

Metadata to test

  • Last edited date/time
  • Username of most recent editor
  • How many editors have edited it (minus bots)
  • How many people are watching the page
  • Number of open discussions
  • (control / no meta data features)

Additional information

Link to draft of experimental design

Event Timeline

initial mockups for discussion:

Last edited date/timeUsername of most recent editorHow many editors have edited it (minus bots)
image.png (2,944×1,708 px, 676 KB)
image.png (2,944×1,708 px, 678 KB)
image.png (2,944×1,708 px, 678 KB)
How many people are watching the pageNumber of open discussions(control / no metadata)
image.png (2,944×1,708 px, 679 KB)
image.png (2,944×1,708 px, 678 KB)
image.png (2,944×1,708 px, 725 KB)

@alexhollender_WMF these look great to us. We're comfortable moving forward with this appearance of the tested features on the other articles. See below for one minor suggestion, but feel free to disregard the suggestion and proceed as you think best.

suggestion

What do you think about changing the wording of "This article has been edited by [X] editors" to one of the following:

"This article has been worked on by [X] editors"
"This article has been contributed to by [X] editors"
"[X] editors have worked on this article"
"[X] editors have contributed to this article"

Essentially, we've (Design Strategy) heard some anecdotes over the last year or so that "edit" as a verb is sometimes confusing to readers, especially to readers in non-English contexts who see the translation of "edit" in their own languages and for whom "editing" things is considered to be a more formal process than it is in many English contexts. This recently came up in the eswiki reader interviews for Growth's Journey Transitions project, in which we found that "edit" often implies a degree of professionalism, formal training, a specific kind of job, etc. So some reader participants were confused by "editing," but intuitively understood the idea of "changing" or "writing something" in an article.

I realize that it's likely also a comms/branding issue, so there might not actually be any room to change here. I just wanted to flag and to say that we are comfortable with whatever you think is best here.

@alexhollender_WMF these look great to us. We're comfortable moving forward with this appearance of the tested features on the other articles. See below for one minor suggestion, but feel free to disregard the suggestion and proceed as you think best.

suggestion

What do you think about changing the wording of "This article has been edited by [X] editors" to one of the following:

"This article has been worked on by [X] editors"
"This article has been contributed to by [X] editors"
"[X] editors have worked on this article"
"[X] editors have contributed to this article"

Essentially, we've (Design Strategy) heard some anecdotes over the last year or so that "edit" as a verb is sometimes confusing to readers, especially to readers in non-English contexts who see the translation of "edit" in their own languages and for whom "editing" things is considered to be a more formal process than it is in many English contexts. This recently came up in the eswiki reader interviews for Growth's Journey Transitions project, in which we found that "edit" often implies a degree of professionalism, formal training, a specific kind of job, etc. So some reader participants were confused by "editing," but intuitively understood the idea of "changing" or "writing something" in an article.

I realize that it's likely also a comms/branding issue, so there might not actually be any room to change here. I just wanted to flag and to say that we are comfortable with whatever you think is best here.

I also wonder if maybe we can use "contributors" instead of "editors" as well. Maybe this is too vague, but maybe something like "This article has been written by [X] contributors"

ovasileva triaged this task as Medium priority.Oct 31 2022, 5:37 PM

@MRaishWMF @ovasileva I like the clarity of these two proposed options:

"This article has been written by [X] contributors/editors/people""[X] editors have contributed to this article"
image.png (2,944×1,708 px, 679 KB)
image.png (2,944×1,708 px, 678 KB)

The more I think about it the more nuance emerges. Maybe we pick one of these two for now, and we can further unpack this separate from this research project?

@alexhollender_WMF @ovasileva I'm a fan of option 2, "[X} editors have contributed to this article". It refers to "editors" as a type of user and explains what editors do.

@alexhollender_WMF @ovasileva I'm a fan of option 2, "[X} editors have contributed to this article". It refers to "editors" as a type of user and explains what editors do.

That sounds good to me

LGoto set the point value for this task to 1.Nov 3 2022, 5:03 PM

I think option #2 is also better. However, there isn't much control on how people will interpret the word "editors" or what they think the contributions are (i.e, Do they think that a "contribution" is just adding information or do they know that fixing a typo is also a contribution?). There is an open-ended question at the end of the survey that might prompt them to address that, but we can add something else to ask who they think "editors" is referring to.

As for other languages (i.e., Spanish), I do agree that the verb "editar" can have an additional/different meaning, but if that's what people see on the Spanish Wikipedia, then I think that's the word that should be used (unless there's a plan of changing all instances in which "editar" (or its variants "editores", "ediciones", etc.) appear on the website) for the research.

Another alternative could be to use something more generic, like "people": [X] people have contributed to this article.

@Laura.sti apologies for the delay, you can find all of the mockups here: https://drive.google.com/drive/folders/1I-QQxAIYrIodVIxvyZtQSj9VvXF_kTYq?usp=share_link

would you like the mockups to have a browser around them, or not? for example:

with browserwithout browser
image.png (3,136×2,058 px, 1 MB)
image.png (2,944×1,708 px, 604 KB)

Hi @alexhollender_WMF I am leaning toward no browser, mostly because it takes up more space. @Laura.sti is working on a pilot instrument with the mocks you provided, and it should be shared with the group soon.

closing this out. will create a separate task for making the mocks in other languages.