Change 880418 had a related patch set uploaded (by Slavina Stefanova; author: Slavina Stefanova):

[cloud/toolforge/toolforge-cli@main] cli: Display helpful error message when the service is down

https://gerrit.wikimedia.org/r/880418

example of a suitable phabricator template link is https://phabricator.wikimedia.org/maniphest/task/edit/form/1/?title=Toolforge%20Build%20Service%20Is%20Down!&description=For%20how%20to%20fix%2C%20see%20T325175&projects=cloud-services-origin-team%2Ccloud-services-worktype-project%2Ctoolforge_build_service%2Ccloud-services-team&subscribers=dcaro%2CKHernandez-WMF%2CRaymond_Ndibe%2CSlst2020%2Cfnegri&priority=unbreak

I've created a basic bug report template for now, adding only the Toolforge Build Service tag:
https://phabricator.wikimedia.org/maniphest/task/edit/form/43/?projects=tbs&priority=triage

@KHernandez-WMF Should we have a specific support tag, as mentioned in the task description?

I've added a small section to the wikitech docs, linking to the template:
https://wikitech.wikimedia.org/wiki/Portal:Toolforge/Ongoing_Efforts/Toolforge_Build_Service#Toolforge_Build_Service_Project

@Mouhieddinek and @dcaro any idea what the requirements for this task is? this should be easy to review but I have no idea what to look out for looking at the task description.

The text and template made by @Slst2020 looks good! This can be closed unless someone else wants to adjust wording.

FYI, the toolforge build error handler currently points to this task, but I don’t find it very helpful for end users looking to go through the “reporting bugs” flow. If https://phabricator.wikimedia.org/maniphest/task/edit/form/43/?projects=tbs&priority=triage is the right link, maybe the error handler should point to that instead? (Potentially shortened via w.wiki.)

I don't think it should link to the task creation form directly, since we want to encourage everyone to search for existing bugs before opening a new one.

In T324822#8864334, @taavi wrote:

I don't think it should link to the task creation form directly, since we want to encourage everyone to search for existing bugs before opening a new one.

Maybe linking to the project workboard would be enough, then users can browse existing bugs or create a new task as they see fit?

In T324822#8872837, @Slst2020 wrote:

In T324822#8864334, @taavi wrote:

I don't think it should link to the task creation form directly, since we want to encourage everyone to search for existing bugs before opening a new one.

Maybe linking to the project workboard would be enough, then users can browse existing bugs or create a new task as they see fit?

sounds good to me :)