Maniphest T331920

Implement Adyen Auto-Rescue feature to improve donor recurring conversion
Closed, ResolvedPublic8 Estimated Story Points
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	EMartin
	Mar 13 2023, 8:01 PM

Description

As we have moved to Adyen as our primary processor and WMF is prioritizing recurring as a key focus, I suggest it is time for us to implement Adyen's Auto-Rescue feature. The Auto-rescue feature helps us reattempt declined recurring donations with more intentional logic by market and by best time of day vs the 3x1 day apart reattempts we have implemented internally on our own systems. The explanation of the feature is documented here: https://docs.adyen.com/online-payments/auto-rescue and would require that we turn on web hook notifications for this and turn OFF our current retry logic.

Test instructions are here: https://docs.adyen.com/online-payments/auto-rescue/cards#test-auto-rescue

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Status	Assigned	Task
Resolved	jgleeson	T331920 Implement Adyen Auto-Rescue feature to improve donor recurring conversion
Resolved	AnnWF	T340159 Auto-Rescue Audit processing updates and cancel_reason
Resolved	AnnWF	T340163 Implement Auto-Rescue retryable failure detection
Resolved	Damilare	T340164 Implement Auto-Rescue Webhook handling
Resolved	AnnWF	T341099 Implement Auto-Rescue createPayment updates
Resolved	Cstone	T350501 Auto-Rescue Edge Cases
Resolved	Damilare	T356224 Remove Auto Rescue Message from Pending Table
Resolved	Cstone	T350711 Have the recurring queue consumer use the same function for generating next_sched_contribution_date that the recurring smashpig extension uses
Resolved	None	T350714 Change the stats of an in-progress auto rescue to Pending
Resolved	AnnWF	T351338 Cancel auto-rescue at Adyen when donor cancels recurring donation in Civi
Resolved	AnnWF	T353293 save retry.rescueReference for future cancel action
Resolved	AnnWF	T351340 Limit auto rescue to credit cards
Invalid	None	T360931 Add autorescue for ideal
Open	AnnWF	T362575 Add Auto Rescue for SEPA Direct Debit

Event Timeline

EMartin created this task.Mar 13 2023, 8:01 PM

Restricted Application added a subscriber: Aklapper. · View Herald TranscriptMar 13 2023, 8:01 PM

AKanji-WMF moved this task from Triage to Later on the Fundraising-Backlog board.Mar 20 2023, 8:16 PM

AKanji-WMF moved this task from Later to Next on the Fundraising-Backlog board.May 4 2023, 7:56 PM

Dwisehaupt set the point value for this task to 8.May 8 2023, 8:33 PM

spatton awarded a token.May 22 2023, 3:04 PM

AKanji-WMF moved this task from Next to Sprint +1 on the Fundraising-Backlog board.May 24 2023, 5:41 PM

AKanji-WMF moved this task from Sprint +1 to Next on the Fundraising-Backlog board.Jun 6 2023, 7:30 PM

AKanji-WMF moved this task from Next to Sprint +1 on the Fundraising-Backlog board.Jun 20 2023, 8:21 PM

AKanji-WMF moved this task from Sprint +1 to Current Sprint on the Fundraising-Backlog board.Jun 20 2023, 8:55 PM

@Ejegg adding to our current sprint to serve as a repository for any documentation/writeup - let me know if you'd prefer a separate scoping task.

AKanji-WMF unsubscribed.Jun 20 2023, 8:57 PM

AKanji-WMF added a project: Fundraising Sprint Message in a JSON blob.Jun 20 2023, 8:58 PM

@AKanji-WMF @Ejegg I've picked this up to get a head start on the scoping of tasks involved.

@AKanji-WMF Adyen currently supports Auto-Rescue on a per-eligible transaction basis or account-wide basis, as covered here. Do we have a preference as to which one we'd like to use?

The account-wide implementation reduces the amount of work involved from an engineering perspective.

There is a notable difference between the two configurations regarding the available Rescue Window. If we use account-wide, the rescue window is set to one month. However, if we use Auto-Rescue on a per-eligible-transaction basis, we can configure the Rescue Window to a value between 1-48 days.

Adyen Describes the Rescue Window as the following:

Auto Rescue schedules retries for refused or charged back payments that have a chance of succeeding. It may take several retry attempts to rescue a payment. These attempts occur within a rescue window.

@jgleeson @AKanji-WMF Auto Rescue on a per-eligible transaction basis please.