readerssurvey2023banner linking to a survey server that is down
Closed, ResolvedPublicBUG REPORT
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Assigned To

Authored By

	TheDJ
	May 10 2023, 9:22 AM

Description

Steps to replicate the issue (include links if applicable):

Per https://en.wikipedia.org/wiki/Wikipedia:Village_pump_(technical)#Banner_link_error

What happens?:
It seems the link in the banner is down, either not responding, or when it does, throwing DB errors

What should have happened instead?:
The link should not throw DB errors or not respond

Software version (skip for WMF-hosted wikis like Wikipedia):

Other information (browser name/version, screenshots, etc.):
Suggest temp disabling of the banner until the destination is fixed
Also left a note on https://meta.wikimedia.org/wiki/CentralNotice/Request/surveying_readers_and_contributors_to_Wikipedia#Central_Notice_admin_comments

Event Timeline

TheDJ created this task.May 10 2023, 9:22 AM

Restricted Application added a subscriber: Aklapper. · View Herald TranscriptMay 10 2023, 9:22 AM

I've disabled the banner until the survey can be fixed

https://www.status-ovhcloud.com shows that the hoster is dealing with multiple maintenance windows and fallout that is likely connected to that maintenance....

This could be related, but its about equally likely that we overloaded their limesurvey server and it's not coming back without someone fixing that container.

TheDJ updated the task description. (Show Details)May 10 2023, 9:55 AM

The external servers have been reconfigured to cope with more traffic and the survey links are fixed. Banners are back up on Turkish Wikipedia, and will be going back up on English, Spanish and French at reduced traffic levels over the next few hours.

It's down again;

https://questionnaires.marsouin.org/index.php/978939

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at postmaster@questionnaires.marsouin.org to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Note left at : https://meta.wikimedia.org/wiki/User_talk:Pcoombe_(WMF)#More_banner_problems

Appears to be intermittent, unstable provider.

Xaosflux reopened this task as Open.May 10 2023, 1:09 PM

Note: CNotice has been disabled

Pcoombe closed this task as Resolved.Jun 12 2023, 7:59 PM

readerssurvey2023banner linking to a survey server that is downClosed, ResolvedPublicBUG REPORTActions

Description

Event Timeline

readerssurvey2023banner linking to a survey server that is down
Closed, ResolvedPublicBUG REPORT
Actions