The goal of the project is to reduce the number of images that get filed for deletion request on Common, which would help reduce the load on moderators. In order to do so we aim to understand what causes deletion requests in the first place and what opportunities can we explore in helping uploader chose the right licensing options while uploading the image. The following research goals aims to provide some understanding on current user behaviours and help inform potential solutions to the problem.

Research goals

Goal 1: Understand the current user behaviour in the image upload process for specifying release rights.
Tasks

• Define target audience for research. Several data questions to determine the audience to be explored in T337417
• Extract a list of potential users we can reach out for commons research T337759
• Provide all the necessary information and context to the vendor
• Recruit participants
• Research vendor to create discussion guide and conduct tests
• Receive research report

Goal 2: Understand the most common problems that cause deletion requests so that we could identify which problems to focus on resolving.

• Retrieve and analyze sample of 1000 deletion requests. Covered in T340546

Goal 3: Understand the moderator experience of reviewing deletion requests and deleting unsuitable content or copyright violations on Commons

• Retrieve list of Commons moderators T343480
• Provide specific research questions we are interested in to the Design research team
• Community representatives to review the participant list
• Design research team to recruit participants based on final list reviewed by community representative
• Design research team to create discussion guide
• Design research to conduct interviews with moderators (in progress)
• Receive research report.

Find specific research questions and other details in this document.

Other research:
Uncover various mindsets for uploading media on Commons.

• Gather existing information on user personas, behaviours, and motivations for uploading media.
• Affinity mapping of behaviours to uncover mindsets.