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Adjusting On-Call Escalation Policies in Splunk for Upcoming 2023 July 4th
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Description

This task involves updating the on-call escalation procedure within Splunk, specifically aimed at the SRE Team. Due to the forthcoming holiday, we will temporarily remove 'Americas' from the 'SRE Business Hours Escalation' under 'Escalation Policies'.

Here are rough step-by-step instructions:

  1. Open the 'SRE Team' module in Splunk.
  2. Click on 'Escalation Policies.
  3. Choose 'SRE Business Hours Escalation.'
  4. Select 'Edit.'
  5. Look for 'Americas' in the list and remove it.
  6. Click 'Save' to apply these changes.

Note: After the holiday period, revert these changes by repeating the above steps but add 'Americas Business Hours' to the list at step 5.

Screenshot 2023-06-29 at 10.02.30 AM.png (2,970×996 px, 147 KB)

ref: T325856: WMF SRE holiday paging tracker 2022

Event Timeline

lmata changed the task status from Open to In Progress.Jun 29 2023, 4:04 PM
lmata triaged this task as Medium priority.
lmata added a subscriber: fgiunchedi.

Change is now complete, enabling batphone for US holiday, see attached:

Screenshot 2023-06-30 at 5.37.26 PM.png (2,716×1,120 px, 154 KB)

Mentioned in SAL (#wikimedia-operations) [2023-07-05T10:22:25Z] <godog> restore US business hours escalation - T340763

fgiunchedi claimed this task.

This is done, "business hours americas" is back in the escalation