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Fold3 images are failing to load correctly via EZProxy
Closed, ResolvedPublicBUG REPORT

Description

Steps to replicate the issue (include links if applicable):

I have found that this error has recently returned:

At the same time as the zoom fails to work, there is text appearing "Page 6 - image tile 3" on the blurred image.
A similar issue had occurred a while back
https://phabricator.wikimedia.org/T337913

In fact, the examples in the prior ticket are now failing too
WO 97 series data
https://www-fold3-com.wikipedialibrary.idm.oclc.org/image/589035922/hummerston-thomas-page-1-uk-royal-hospital-chelsea-pensioner-soldier-service-records

WO 363/ WO 364 data
https://www-fold3-com.wikipedialibrary.idm.oclc.org/image/522548025?terms=parkes,joseph,8997,henry

What happens?:
In the past this worked okay. I could successfully zoom in, to get a clearer image.

What should have happened instead?:
Right now, I am not following the happy path.

Software version (skip for WMF-hosted wikis like Wikipedia):

Other information (browser name/version, screenshots, etc.):

Event Timeline

Reedy renamed this task from Wikipedia Library - Fold3 images are failing to load correctly via EZProxy to Fold3 images are failing to load correctly via EZProxy.Aug 10 2023, 11:14 AM
Reedy added a project: The-Wikipedia-Library.

Marked for production deployment

Deployed. This looks fixed to me. @Keith_H99, could you please test? You may need to hard refresh (shift + refresh)/sign out/etc to make sure you are getting the most recent version.

Sorry for the late reply.

I have performed three tests, by clicking on the URLs that I posted. In all three instances, the test was a failure.

Test 1 of 3
When I view the following image, it is blurred https://www-fold3-com.wikipedialibrary.idm.oclc.org/image/644180208?terms=kingdom,william,ernest,61046,jones,united. This is from UK, WWI, Pension Ledgers and Index Cards, 1914-1923

Screenshot 1 of 3

61046 Jones image test.PNG (770×1 px, 751 KB)

Thank you for the followup. Have you tried performing a hard reload (shift + F5/reload button) after clicking one of the links?

A happy path would have the following two outcomes:

  • The ability to zoom into an image
  • No weird broken image icon and wording

Test 2 of 3
The same here https://www-fold3-com.wikipedialibrary.idm.oclc.org/image/523728712. This is from UK, WWI, British Army Pension Records, 1914-1920

Screenshot 2 of 3

33818 Robotham image test.PNG (822×1 px, 354 KB)

Thank you for the followup. Have you tried performing a hard reload (shift + F5/reload button) after clicking one of the links?

How peculiar! I just did this for the Robotham image, and it worked okay. I am using a new laptop.

@Keith_H99, I just want to verify: Are all the fold3 images working as expected now?

Hello, I confirm that the Fold3 images working as expected, and that this ticket can therefore be marked as closed.

Thank you for taking the time to have resolved the issue.

jsn.sherman moved this task from Eng review to Done on the Moderator-Tools-Team (Kanban) board.

No problem; thank you for the bug report!