We see a consistent share of 15-17% of Wikibases that remain empty upon creation. These could have been forgotten about, abandoned due to difficulties getting started or Wikibase Cloud just not being the right fit for the person. Regardless, these Wikibases eat away at our resources, so we want to make sure that people can get started with them and feel supported, or give them a chance to delete it.
AC:
- When a Wikibase is still empty after 30 days since creation date, then send an email to the administrator
- It should also trigger for Wikibases that have been empty for >30 days upon release of this feature, i.e. Wikibases that have sat empty since launch
- Sender should clearly indicate no reply, the email body should specify how to follow up
- Email content should contain 3 cases:
- Trouble getting started? Link to helpful resources (documentation) or reach out (link to contact page, Telegram) (check with Val)
- Not planning on using this Wikibase? Delete it in your dashboard (link to dashboard) also would you mind telling us why? Please write to [...]
- Planning on using it later? Feel free to ignore this email
CONTENT:
Subject: Need some help with your Wikibase?
Body:
Dear Wikibase Cloud user,
Thanks for creating a Wikibase instance on Wikibase Cloud! That was at least 30 days ago. We couldn't help but notice that your Wikibase instance remains empty, so we're checking in to see if we can help.
If you're still planning to use Wikibase for your project but just haven't gotten around to doing so, no worries -- feel free to ignore this email.
Are you having trouble getting started? We have some resources that might help:
Getting started
Data modeling
Learn by example
Get your questions answered: check the FAQ, ask us or ask the community, either on Telegram or the mailing list.
Have you reconsidered using Wikibase for this project? We'd love it if you'd tell us why. (You can delete your empty Wikibase(s) from your dashboard.)
Thanks for using Wikibase Cloud!
