- - Provide FQDN of system.
- - If other than a hard drive issue, please depool the machine (and confirm that it’s been depooled) for us to work on it. If not, please provide time frame for us to take the machine down.
- - Put system into a failed state in Netbox.
- - Provide urgency of request, along with justification (redundancy, dependencies, etc)
- - Describe issue and/or attach hardware failure log. (Refer to https://wikitech.wikimedia.org/wiki/Dc-operations/Hardware_Troubleshooting_Runbook if you need help)
- - Assign correct project tag and appropriate owner (based on above). Also, please ensure the service owners of the host(s) are added as subscribers to provide any additional input.
FQDN: mc2040.codfw.wmnet
Urgency: medium
Issue: DIMM A2 errors
------------------------------------------------------------------------------- Record: 20 Date/Time: 09/05/2023 19:48:03 Source: system Severity: Critical Description: Multi-bit memory errors detected on a memory device at location(s) DIMM_A2. ------------------------------------------------------------------------------- Record: 21 Date/Time: 09/05/2023 19:50:03 Source: system Severity: Ok Description: A problem was detected related to the previous server boot. ------------------------------------------------------------------------------- Record: 22 Date/Time: 09/05/2023 19:50:03 Source: system Severity: Ok Description: The self-heal operation successfully completed at DIMM DIMM_A2. ------------------------------------------------------------------------------- Record: 23 Date/Time: 09/05/2023 19:50:03 Source: system Severity: Ok Description: The self-heal operation successfully completed at DIMM DIMM_A2. ------------------------------------------------------------------------------- Record: 24 Date/Time: 09/05/2023 19:50:03 Source: system Severity: Critical Description: Multi-bit memory errors detected on a memory device at location(s) DIMM_A2. -------------------------------------------------------------------------------
Thanks