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PayPal down?
Closed, ResolvedPublic

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AMJohnson
Sep 13 2023, 7:25 PM
Referenced Files
F37718580: error from phone.png
Sep 13 2023, 7:27 PM
F37718578: Safari error message.png
Sep 13 2023, 7:27 PM
F37718576: Chrome message on additional attempts.png
Sep 13 2023, 7:27 PM
F37718573: Chrome message on first attempt.png
Sep 13 2023, 7:27 PM
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Sep 13 2023, 7:25 PM
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Sep 13 2023, 7:25 PM
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Sep 13 2023, 7:25 PM
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Sep 13 2023, 7:25 PM

Description

It looks like there may be an issue with PayPal. Donors have reported that the 'link is not working'.

While on Google Chrome I attempted to donate from donate.wikimedia.org after selecting amount and the payment method PayPal and received the following error message:

Chrome message on first attempt.png (355×605 px, 25 KB)

On subsequent attempts I get a 'site cannot be reached' error as shown in the image below:

Chrome message on additional attempts.png (515×1 px, 38 KB)

Also tried in Safari got this message:

Safari error message.png (252×618 px, 35 KB)

On my iPhone on Chrome received:

error from phone.png (2×1 px, 182 KB)

This seems similar and could be same as https://phabricator.wikimedia.org/T342652?

Event Timeline

After speaking with @Cstone (https://wikimedia.slack.com/archives/C045WH0QYS2/p1694633357998339) going to go ahead and it close out this task as it appears that this was just related to IP address/Spam Filters and the issue has been resolved. Myself and Sandra can now donate. Thank you, Christine! :)

AMJohnson claimed this task.