Greetings Fr-Tech,
Acoustic's daily import job of files has kindly failed today:
- ChecksumEmails
- Optout
- DatabaseUpdate
- Unsubscribes
This could be due to maintenance week and just wanted to flag it here for quick reference.
Steps to replicate the issue (include links if applicable):
We receive a daily email to note if the daily export has been completed successfully.
Received a message notating that the Contact Source job failed.
What happens?:
While reviewing the daily export email notification, we received the following error messages via email:
Contact Source Name: MASTER SUPPRESSION LIST File Name: Unsubscribes-*
Job ID: 238920055
Job Description: Adding contacts to existing contact source, MASTER SUPPRESSION LIST
Job Type: Recurring Contact Source Import @ Thursday, November 2, 2023 at 9:00:17 AM GMT
Job Status: Failed
Total Rows: 0
Total Valid Rows: 0
Total Invalid Addresses: 0
Total Duplicate Addresses: 0
Total Disallowed Addresses: 0
Total Bad Data: 0
Contact Source Name: _all_Wikimedia File Name: ChecksumEmails-*
Job ID: 238920047
Job Description: Adding and updating contacts in existing contact source, _all_Wikimedia
Job Type: Recurring Contact Source Import @ Thursday, November 2, 2023 at 9:00:16 AM GMT
Job Status: Failed
Total Rows: 0
Total Valid Rows: 0
Total Invalid Addresses: 0
Total Duplicate Addresses: 0
Total Disallowed Addresses: 0
Total Bad Data: 0
Contact Source Name: _all_Wikimedia File Name: DatabaseUpdate-*
Job ID: 238920048
Job Description: Adding and updating contacts in existing contact source, _all_Wikimedia
Job Type: Recurring Contact Source Import @ Thursday, November 2, 2023 at 9:00:16 AM GMT
Job Status: Failed
Total Rows: 0
Total Valid Rows: 0
Total Invalid Addresses: 0
Total Duplicate Addresses: 0
Total Disallowed Addresses: 0
Total Bad Data: 0
Contact Source Name: _all_Wikimedia File Name: Optout-*
Job ID: 238920049
Job Description: Opting out contacts in existing contact source, _all_Wikimedia
Job Type: Recurring Contact Source Import @ Thursday, November 2, 2023 at 9:00:16 AM GMT
Job Status: Failed
Total Rows: 0
Total Valid Rows: 0
Total Invalid Addresses: 0
Total Duplicate Addresses: 0
Total Disallowed Addresses: 0
Total Bad Data: 0
What should have happened instead?:
The import jobs should have completed succesfully. We would have received email notifications informing us of their completion. An example of a success email would be:
Job ID: 238902005
Job Description: Adding and updating contacts in existing contact source, _all_Wikimedia
Job Type: Recurring Contact Source Import @ Wednesday, November 1, 2023 at 9:00:31 AM GMT
Job Status: Complete
Total Rows: 29192379
Total Valid Rows: 29177478
Total Invalid Addresses: 1709
Total Duplicate Addresses: 11
Total Disallowed Addresses: 13180
Total Bad Data: 12
Software version (skip for WMF-hosted wikis like Wikipedia):
Other information (browser name/version, screenshots, etc.):