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New recurring donation that gets stopped at auth makes INVALID_RECURRING Recurring donation, but no subscription ID or recurring payment token found.
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Description

When trying to make a new recurring that gets fraud check stopped and stuck at auth, the token is never generated and then we get the faimail INVALID_RECURRING Recurring donation, but no subscription ID or recurring payment token found. Source: array ( )

example
damaged id 618324
204399819.1
HZC6VX2GHDVVTM42

Event Timeline

AKanji-WMF triaged this task as Medium priority.Mar 18 2024, 8:26 PM
AKanji-WMF moved this task from Triage to DRI Backlog on the Fundraising-Backlog board.

I looked into this today, I believe this ticket was raised when we had the ACH issue that led to Adyen not sending in a token during auth which has been resolved. Checking the logs, I see that the payment was captured correctly and the failmail was sent during the donation consume stage. It appears to be working as designed as the payment should be imported in the audit and we are notified about a potential issue that prevents Adyen from sending the Recurring token.

XenoRyet set Final Story Points to 1.