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[SPIKE] Investigate why GlitchTip emails aren't being received [8HRS]
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Description

We have a GlitchTip instance set up to report issues from The Wikipedia Library and wikilink. We haven't been receiving emails from it since February 2024. We faced a similar issue with the library card platforma the end of 2023, and it was due to email configuration changes within Cloud VPS. The fix for that involved configuring DMARC for the DNS Zone used for email by TWLight and configuring the server to sign messages. See:

Event Timeline

jsn.sherman renamed this task from GlitchTip emails aren't being received to [SPIKE] Investigate why GlitchTip emails aren't being received.May 7 2024, 3:36 PM
jsn.sherman added a project: Spike.
jsn.sherman updated the task description. (Show Details)
Restricted Application changed the subtype of this task from "Task" to "Spike". · View Herald TranscriptMay 7 2024, 3:36 PM
jsn.sherman renamed this task from [SPIKE] Investigate why GlitchTip emails aren't being received to [SPIKE] Investigate why GlitchTip emails aren't being received [8HRS].May 9 2024, 3:26 PM
jsn.sherman moved this task from To be estimated to Up next on the Moderator-Tools-Team board.
jsn.sherman subscribed.

note that the wikipedia library glitchtip instance magically started sending emails again; we should look over the wikilink instance to see what is different between those two projects.

Scardenasmolinar changed the task status from Open to In Progress.May 21 2024, 3:03 PM
Scardenasmolinar claimed this task.

I found that the EMAIL_URL docker parameter was different and have changed the configuration to match The Wikipedia Library's.

I have received an email from the Wikilink GlitchTip instance and was able to send invitation emails. Moving this to Done.