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No access to Springer
Closed, ResolvedPublicBUG REPORT

Description

Steps to replicate the issue (include links if applicable):

  • Log out from TWL and, if needed, delete relevant cookies
  • Log in to TWL
  • In the TWL dashboard click on "Access collection" for Springer

What happens?:

  • Since last night (central European time zone) his yields: "HTTP Status 400 – Bad Request" = Springer Link cannot be accessed over our proxy
  • At the same time, https://link.springer.com/ can be accessed directly over the internet, so the site is up

What should have happened instead?:

  • We should have access to Springer Link.

Other partners can be accessed, as expected. Only Springer is affected.

Could you please look into this?

Thanks in advance.

Other information (browser name/version, screenshots, etc.):

  • macOS Ventura, Firefox 125.0.2

Event Timeline

Can't reproduce the error, access is currently working fine for me.

Tested with Ubuntu 22.04, Opera 109.0.5097.59.

Hmm ... deleted cookies again, and now it works for me, too. No idea what caused this because I followed the advice for testing.

Thanks for counter-checking, and sorry for the noise. Closing this task.

Aschmidt claimed this task.