Greetings Fr-Tech,

Acoustic's daily import job of contact source "MASTER SUPPRESSION LIST" has been failing every other day recently. Specifically:

• May 24: Failed
• May 25: Successful
• May 26: Failed
• May 27: Successful
• May 28: Failed

The .csv files seem to be present during import time. For instance, the most recent import was file "Unsubscribes-20240528041932.csv" .

May you be so kind to check this for us, please?

Steps to replicate the issue (include links if applicable)

We receive a daily email to check if the daily Acoustic import has been completed successfully. Received a message notating that the Contact Source job failed.

What happens?
While reviewing the daily export email notification, we received the following error message via email:

Unsubscribes

Contact Source Name: MASTER SUPPRESSION LIST
File Name: Unsubscribes-20240528041932.csv

Job ID: 242834131
Job Description: Adding contacts to existing contact source, MASTER SUPPRESSION LIST
Job Type: Recurring Contact Source Import @ Tuesday, May 28, 2024 at 9:00:13 AM GMT
Job Status: Failed
Total Rows: 9470945
Total Valid Rows: 9465987
Total Invalid Addresses: 2401
Total Duplicate Addresses: 0
Total Disallowed Addresses: 2477
Total Bad Data: 80

What should have happened instead?
The import jobs should have completed succesfully. We would have received email notifications informing us of their completion. An example of a success email would be:

Contact Source Name: MASTER SUPPRESSION LIST
File Name: Unsubscribes-20240527041622.csv

Job ID: 242817252
Job Description: Adding contacts to existing contact source, MASTER SUPPRESSION LIST
Job Type: Recurring Contact Source Import @ Monday, May 27, 2024 at 9:00:17 AM GMT
Job Status: Complete
Total Rows: 9468614
Total Valid Rows: 9463657
Total Invalid Addresses: 2401
Total Duplicate Addresses: 121
Total Disallowed Addresses: 2477
Total Bad Data: 79