- - Provide FQDN of system.
- - If other than a hard drive issue, please depool the machine (and confirm that it’s been depooled) for us to work on it. If not, please provide time frame for us to take the machine down.
- - Put system into a failed state in Netbox.
- - Provide urgency of request, along with justification (redundancy, dependencies, etc)
- - Describe issue and/or attach hardware failure log. (Refer to https://wikitech.wikimedia.org/wiki/Dc-operations/Hardware_Troubleshooting_Runbook if you need help)
- - Assign correct project tag and appropriate owner (based on above). Also, please ensure the service owners of the host(s) are added as subscribers to provide any additional input.
- Host: mw1358.eqiad.wmnet
- Issue: Impossible to upgrade firmware using the cookbook
spicerack.redfish.RedfishError: GET https://10.65.2.21/redfish/v1/Managers/Logs/Lclog returned HTTP 404 with message:
{
"error": {
"@Message.ExtendedInfo": [
{
"Message": "Unable to complete the operation because the resource Logs entered in not found.",
"MessageArgs": [
"Logs"
],
"MessageArgs@odata.count": 1,
"MessageId": "IDRAC.1.6.SYS403",
"RelatedProperties": [],
"RelatedProperties@odata.count": 0,
"Resolution": "Enter the correct resource and retry the operation. For information about valid resource, see the Redfish Users Guide available on the support site.",
"Severity": "Critical"
},
{
"Message": "The resource at the URI Logs was not found.",
"MessageArgs": [
"Logs"
],
"MessageArgs@odata.count": 1,
"MessageId": "Base.1.2.ResourceMissingAtURI",
"RelatedProperties": [
""
],
"RelatedProperties@odata.count": 1,
"Resolution": "Place a valid resource at the URI or correct the URI and resubmit the request.",
"Severity": "Critical"
}
],
"code": "Base.1.2.GeneralError",
"message": "A general error has occurred. See ExtendedInfo for more information"
}
}- Information:
/admin1-> racadm getversion Bios Version = 2.2.11 iDRAC Version = 3.34.34.34 Lifecycle Controller Version = 3.34.34.34 IDSDM Version = NA
The host is downtimed and switched to insetup::serviceops role, so it can be dealt with any time.