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Create Zendesk ticket when vanishing is declined
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Description

As an member working in the legal department, I would like to receive a notification when a Vanishing request has been declined, so that we could add it to our record and also follow up to the user.

AC:

  • When an user vanishing is declined, send an email to legal (please fetch information from the current flow in production), and add all relevant information that legal may require.

Related Objects

Event Timeline

Mimurawil changed the task status from Open to In Progress.Wed, Jun 26, 4:19 PM

Change #1050490 had a related patch set uploaded (by Mimurawil; author: Mimurawil):

[mediawiki/extensions/CentralAuth@automate-account-vanishing-phase-3] Send email notification to legal when vanish request is declined

https://gerrit.wikimedia.org/r/1050490

Change #1050490 merged by jenkins-bot:

[mediawiki/extensions/CentralAuth@automate-account-vanishing-phase-3] Send email notification to legal when vanish request is declined

https://gerrit.wikimedia.org/r/1050490

Change #1052683 had a related patch set uploaded (by Simone Cuomo; author: Mimurawil):

[mediawiki/extensions/CentralAuth@master] Send email notification to legal when vanish request is declined

https://gerrit.wikimedia.org/r/1052683

Test wiki created on Patch demo by SimoneThisDot using patch(es) linked to this task:
https://patchdemo.wmflabs.org/wikis/f5a7b80242/w

Change #1053294 had a related patch set uploaded (by Simone Cuomo; author: Simone Cuomo):

[mediawiki/extensions/CentralAuth@master] Introduce Vanish Request Flow

https://gerrit.wikimedia.org/r/1053294

Test wiki created on Patch demo by SimoneThisDot using patch(es) linked to this task:
https://patchdemo.wmflabs.org/wikis/0f344e95cc/w

Change #1052683 abandoned by Seddon:

[mediawiki/extensions/CentralAuth@master] Send email notification to legal when vanish request is declined

Reason:

Replaced by a flattened patch https://gerrit.wikimedia.org/r/c/mediawiki/extensions/CentralAuth/+/1053294

https://gerrit.wikimedia.org/r/1052683

Test wiki created on Patch demo by SimoneThisDot using patch(es) linked to this task:
https://patchdemo.wmflabs.org/wikis/bb21f4e4bf/w

Change #1053294 merged by jenkins-bot:

[mediawiki/extensions/CentralAuth@master] Introduce Vanish Request Flow

https://gerrit.wikimedia.org/r/1053294

Change #1054571 had a related patch set uploaded (by Urbanecm; author: Simone Cuomo):

[mediawiki/extensions/CentralAuth@wmf/1.43.0-wmf.13] Introduce Vanish Request Flow

https://gerrit.wikimedia.org/r/1054571

Change #1054571 abandoned by Urbanecm:

[mediawiki/extensions/CentralAuth@wmf/1.43.0-wmf.13] Introduce Vanish Request Flow

https://gerrit.wikimedia.org/r/1054571

Change #1054572 had a related patch set uploaded (by Urbanecm; author: Simone Cuomo):

[mediawiki/extensions/CentralAuth@wmf/1.43.0-wmf.13] Introduce Vanish Request Flow

https://gerrit.wikimedia.org/r/1054572

Change #1054572 merged by jenkins-bot:

[mediawiki/extensions/CentralAuth@wmf/1.43.0-wmf.13] Introduce Vanish Request Flow

https://gerrit.wikimedia.org/r/1054572

Mentioned in SAL (#wikimedia-operations) [2024-07-16T14:25:47Z] <urbanecm@deploy1002> Started scap sync-world: Backport for [[gerrit:1054572|Introduce Vanish Request Flow (T367329 T367726 T367728 T367729 T367744 T368177 T368285 T368368 T368372 T368611 T369489)]], [[gerrit:1054573|Pass wiki id to actor store for cross-db hasPublicLogs query (T370059)]], [[gerrit:1054574|Properly set automatic vanish performer on GlobalRenameUser (T368177)]], [[gerrit:1053373|Enable account vanishing

Mentioned in SAL (#wikimedia-operations) [2024-07-16T14:53:37Z] <urbanecm@deploy1002> dbrant, urbanecm: Backport for [[gerrit:1054572|Introduce Vanish Request Flow (T367329 T367726 T367728 T367729 T367744 T368177 T368285 T368368 T368372 T368611 T369489)]], [[gerrit:1054573|Pass wiki id to actor store for cross-db hasPublicLogs query (T370059)]], [[gerrit:1054574|Properly set automatic vanish performer on GlobalRenameUser (T368177)]], [[gerrit:1053373|Enable account vanishing in Cen

Mentioned in SAL (#wikimedia-operations) [2024-07-16T15:01:39Z] <urbanecm@deploy1002> Finished scap: Backport for [[gerrit:1054572|Introduce Vanish Request Flow (T367329 T367726 T367728 T367729 T367744 T368177 T368285 T368368 T368372 T368611 T369489)]], [[gerrit:1054573|Pass wiki id to actor store for cross-db hasPublicLogs query (T370059)]], [[gerrit:1054574|Properly set automatic vanish performer on GlobalRenameUser (T368177)]], [[gerrit:1053373|Enable account vanishing in Centra