Please provide all the following information:
- Context. We would like to improve moderator satisfaction in the moderation experience so that we improve moderator retention and make it more appealing to become a moderator. This serves KR WE1.3 "Increase user satisfaction of 4 moderation products by 5pp each" as well as PES1.2, because it will help us measure the impact of our wishlist implementations. In order to do that we'd like to establish a baseline understanding of moderator satisfaction today, so that we can track improvements of our work by the end of the fiscal year.
- Description. Rather than measuring moderator satisfaction overall, which might be hard to impact by minor investments here and there by 1-2 teams, we hope to use QuickSurveys or similar to poll users of specific products we’re investing in to understand user satisfaction in that product specifically, tracking how it changes in response to our work.
Note from KC: "The overall satisfaction should not be a direct measure, where we survey all users of all the tools we plan to improve together. Instead, as Mikhail suggested in another thread, there can be micro-surveys to measure pre/post satisfaction of users for specific tools, which can then be used to calculate the overall satisfaction towards the end of the year." slack thread
We will use the Wishlist to determine the tools that would be most impactful to improve, which will be a contionuous process throughout the quarter, so we don't have a clear picture yet of which tools will be included in our top 4. One tool we could start with is AbuseFilter (see notes in this sheet).
- Expected Deliverable. A survey of sorts that can allow us to understand baseline satisfaction of a given moderator tool so that we can track how much we improve satisfaction by over the course of the year. Ideally we would be able to draw from the first survey to inform questions we might ask in subsequent surveys.
- Estimated Effort. If it's not possible to have the same survey for all tools, this will mean that we'll require continuous support to create new surveys as we identify the most impactful tools to improve.
- Priority Without support for this work, we will not be able to measure success for WE1.3 because we currently don't have a clear understanding of moderator satisfaction levels.
I need this task resolved in:
[x ] Q1 (knowing that we have KC pre-approved to support the Moderator Tools team throughout Q1. [ ] 6 months. [ ] Whenever you get to it :-)
- Other. There might be a dependency here with the task to define the term "Moderator". Happy to discuss further!
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