We want to set up an instrumentation that covers the events in the emergency and non-emergency reporting workflow to give us basic visibility into how users interact with the incident reporting system.
The KR: https://app.asana.com/0/1207718010906612/1207718375312157
Design doc: https://www.figma.com/design/ZfMGm4XFZy49GlYyINacaK/IRS-MVP-v1?node-id=2007-7869&t=M9Kwk9rpD4330H6S-0
Questions we want to answer
- How many times users clicked on the report button
Emergency Flow
- How often do users select the "emergency flow"?
- How often do users select from the dropdown menu? And what type?
- How often do users click "continue" and proceed to the submit step?
- How often do users add additional information?
- How many successful reports were made?
- The submission rate of reports.
- How often do users click “cancel” or "close"?
- From which step do the users drop more often?
Non-Emergency Flow
- How often do users select the "non-emergency flow"?
- How often do users select from the types of incidents? And what type?
- How often do users proceed to the described steps?
- How often do users proceed to the get support steps?
- What are the links users click in the support steps?
- How often do users click the “cancel” or "Close" button?
- From which step do the users drop more often?
Acceptance criteria
- Connie w/ Madalina: Measurement plan defining metrics
- Connie: Instrumentation specification
- Connie: Submit L3SC request (per Data Collection Guidelines)
- Engineer: Implementation of the specification
- Engineer: Instrumentation QA (pre-deployment and post-deployment)
- Engineer/EM: Document the instrument
- Connie: post-deployment data QA