While searching for a single email from a Zendesk ticket (CID 60129714), I noticed an issue where Civi returned three CIDs, including two unrelated ones: 10320728 and 10902137. It seems the underscore (_) in the email which I thought stopped working as a wild card a few years ago... if this is still the case just let me know.
Thanks team!
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@SHust Hi Sandra, DB query treat _(underscore) as wildcard for a single placeholder, and %(percent) is a wildcard character that can match zero or more characters, let us know if you want to stop filter like that, we can make some update to make sure to match exact email. But I think this default rule might give us more flexibility~ Thanks