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Run PayPal refund script for August
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Description

Please run the refund script for August with the .csv I'll share in #talk-to-fundraising-tech

The number of record is rather high. I located three clusters: a big one (Germany, EUR 1.66) and two smaller ones, one for New Zealand (NZD 1.63) and one for Dominican Republic (DOP 2.44) where the constant thing was a gibberish or non-matching email address. I have checked already for the first few days of September and it looks like that those clusters, albeit still present, do not look so worryingly invasive as they did last month. I will keep monitoring them and will get in touch in case of need. Thank you.

Event Timeline

greg triaged this task as High priority.Sep 11 2024, 5:21 PM

Thanks @SBorriello for sharing the csv, I've initiated the refund process.

A little note for subsequent refund CSVs, its easier when we have the 2 columns in the order of "'order id', 'transaction id'" using comma as the delimiter.

@Damilare Amber shared that donors are pouring in Zendesk asking why their donations were refunded when they were intentional! I'm not sure if the entire list has already been refunded or not, but sharing it here anyway!

Hi @SHust, good thing I stopped the process before I signed off yesterday. I'd try to get the stats for those that were processed yesterday, but it still a lot yet to be processed. I can share the csv containing the remaining transactions on slack if you want.

Email was sent to affected donors on 2024-09-30

XenoRyet set Final Story Points to 2.