Page MenuHomePhabricator

Oxford Research Encyclopedias service issue
Closed, ResolvedPublic5 Estimated Story PointsBUG REPORT

Description

Steps to replicate the issue (include links if applicable):

What happens?:
It says we need to register

What should have happened instead?:
The encyclopaedia article should have displayed in full

Software version (on Special:Version page; skip for WMF-hosted wikis like Wikipedia):
Not sure

Other information (browser name/version, screenshots, etc.):
Edge, but this is server side

Event Timeline

Samwalton9-WMF subscribed.

Thanks for the report, noted, and I've attached this ticket to ORE in the library.

@sjvipin

Do we have a contact at Oxford to reach out to? It looks like we're signed in correctly, but that the account has no valid subscription.
See screenshot below:

Screenshot 2024-12-03 at 10.46.20 AM.png (701×1 px, 140 KB)

Kgraessle changed the task status from Open to Stalled.Dec 3 2024, 7:13 PM

I have the same problem, it shows I am signed in but the site tells me the Wikipedia account does not have a subscription. I use a Samsung Galaxy S22 Ultra, Firefox via Google Play Store, although it doesn't seem to be a browser issue. I included screenshots that demonstrate.

Screenshot_20241215_200747_Firefox.jpg (2×1 px, 602 KB)

Screenshot_20241215_200734_Firefox.jpg (2×1 px, 454 KB)

Screenshot_20241215_200758_Firefox.jpg (2×1 px, 391 KB)

Screenshot_20241215_200726_Firefox.jpg (2×1 px, 341 KB)

@sjvipin

Do we have a contact at Oxford to reach out to? It looks like we're signed in correctly, but that the account has no valid subscription.
See screenshot below:

Screenshot 2024-12-03 at 10.46.20 AM.png (701×1 px, 140 KB)

@sjvipin just a friendly nudge on this, not sure if you saw it.

Thanks @Kgraessle. Yes, we are trying to get in touch with them but it has not moved forward really. I will keep trying and update here as soon as I hear from them.

Hi all,

OUP has renewed our access. Let me know if you're still facing any issues.

cc - @Kgraessle

Thanks! Just confirmed that the OCD entry on equites opens successfully.

Kgraessle moved this task from Triaged to Kanban on the Moderator-Tools-Team board.
Kgraessle moved this task from In Progress to QA on the Moderator-Tools-Team (Kanban) board.
Kgraessle moved this task from QA to Done on the Moderator-Tools-Team (Kanban) board.

This looks good to me, thanks!