Author: Thehelpfulonewiki
Description:
Taken from https://otrs-wiki.wikimedia.org/wiki/OTRS_technical_challenges.
If we are to put newsletters, out of office replies etc in the Junk (non-spam folder), the magnitude of this and the time taken is great enough I believe to warrant a second one-click button. (Perhaps one-click junk).
Seems like we need some tweaks to http://svn.wikimedia.org/svnroot/mediawiki/trunk/otrs/patches/50-one-click-spam.patch.
Version: unspecified
Severity: normal
| Status | Subtype | Assigned | Task | ||
|---|---|---|---|---|---|
| Invalid | None | T37717 Have one click spam button in all message views (like "zoom"/full message), not only in overview | |||
| Resolved | Matthewrbowker | T56755 Create OTRS patch for "1-click spam" disposal | |||
| Invalid | None | T37720 Second button for "Junk (non-spam)" queue |
(In reply to comment #0)
in the Junk (non-spam folder)
Sorry, I don't get it (but I don't know OTRS very well).
Thehelpfulone: "Junk = non-spam"? Could you elaborate?
Thehelpfulonewiki wrote:
Sure, for any one else that doesn't know the difference, we have two queues: Junk and Junk (non-spam). When the spam filters are working (they're currently not, but another bug is open for that), they work off the things in the "Junk" queue. We receive emails that are junk in their content but aren't actually strictly "spam" emails, so we put these emails in "Junk (non-spam)" so as to not mistrain the filter.
Since our upgrade to OTRS 3.2, the one-click spam functionality was completely disabled. I'm closing this bug for now - we can revisit if and when bug 54755 is resolved.