We've seen 7 donors this month report getting the message 'Could not load payment provider Javascript error' before entering PII or pressing Donate. We're continuing to triage these, and hopefully will receive more concrete info re: whether they're using browser add-ons, and also the precise URLs they're using and whether they're seeing this during a Gr4vy test. We're unable to see their error reference #s at any PSP consoles.
Not a huge number of tickets so far but just in case there is any underlying bug here. What we hope to be able to provide is the best possible messaging for donors who get this message.
| CID | Zendesk | date | error ref # | donor gear | donor comment | URL |
| 901068 | 1562172 | 10/24/24 | - | - | Form never allowed me to enter payment info | unclear |
| 54427105 | 1561793 | 10/24/24 | 220370108.1 | - | I’ve tried my computer, my phone, and my phone off wifi | unclear |
| 1096577 | #1560564 | 10/23/24 | - | - | Don’t know how to download Java script so can’t donate. | fundraising email 10/23 |
| 39773478 | 1558674 & 1548527 | 10/22/24 & 10/7/24 | 220184737.1 & 219503373.1 | - | tried multiple times | fundraising emails 10/7 & 10/22 |
| 11745491 | 1557987 | 10/22/24 | 220162667 | - | tried several times | fundraising email 10/22 |
| 1516863 | 1558158 | 10/22/24 | 220168732.1 | Windows 10 desktop Edge broswer | using the link in your email is giving an error message...I got the same error message by trying to make a donation after visiting your home webpage | https://donate.wikimedia.org/w/index.php?title=Special:LandingPage&country=CA&uselang=en&wmf_medium=email&wmf_source=sp74554329&wmf_campaign=C2425_Email2&1=1&appeal=Appeal-JimmyQuote&contact_hash=2f1b16942d85f0744db0e249884a86f8&contact_id=1516863&hpc=5.00&link_id=b1&monthlypitch=1 AND donate.wikimedia.org |
| 18069123 | 1546053 | 10/2/24 | - | Firefox 52.9.0 | I have tried many times since 2022 to access your payment system | fundraising email 10/2 |
