This is part of our E&I 3.1 OKR aiming for completion in Q3. Let's aim to do this before the end of May. Zendesk is higher priority than SurveyMonkey, because it has immediate applications for audience building.
Description
Description
| Status | Subtype | Assigned | Task | ||
|---|---|---|---|---|---|
| In Progress | greg | T377362 EPIC: Trino/MinIO/Hive-Standalone-Metaserver/Dagster/Metabase/Superset Implementation | |||
| Resolved | AStein-WMF | T379121 Ingest Zendesk data into MinIO |
Event Timeline
Comment Actions
Next step here is meeting with system admins, Jack Gleeson and Christine Stone in January.
Comment Actions
Per Arnis on March 28: "Zendesk - initial scaffold for api script is done Avishua will be taking the next steps on implementing this"
Comment Actions
I'm meeting with arnis tomorrow for handoff and i'll find out where this script stands
Comment Actions
meeting with @KHancock99 on June 11 to get more details on exactly what data is needed
Comment Actions
the connector is merged and i materialized a small subset. Waiting on Kristine to lmk her preferred format to review the data
Comment Actions
Analytics folks are going to create a basic dashboard for kristine to review the data
Comment Actions
the changes have been merged! now the daily job loads: users, macros, tickets, and ticket_metrics!