Implement copy changes to non-emergency flow
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	KColeman-WMF
	Nov 21 2024, 5:15 PM

Description

Aim

There are some small copy updates to make to the non-emergency flow, which are a result of Legal's review and feedback from unmoderated user testing.

Note: URLs are subject to approval from Portuguese wiki T379191: Review and confirm copy and links for IRS MVP

Copy updates

Screen	Field	New copy
	Footer	Pressing continue will make a private record of this incident for statistical purposes, and then guide you on what to do next. It will not submit a report.
	Notice (was previously success message)	Admins can help with urgent incidents and ongoing problems with user behavior.
	Last bullet under 'What to do next'	All conversations on the wikis are public, please do not share personal information.

Details

Related Changes in Gerrit:

Subject	Repo	Branch	Lines +/-
dialog: Update i18n translations for messages in the non-emergency flow	mediawiki/extensions/ReportIncident	master	+3 -3
en.json: Fix i18n string	mediawiki/extensions/ReportIncident	master	+1 -1
dialog: Implement copy changes to non-emergency flow	mediawiki/extensions/ReportIncident	master	+14 -9

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Status	Assigned	Task
Resolved	Madalina	T374105 Incident Reporting System - MVP
Resolved	None	T374110 [Epic] Incident Submission for non - Emergencies/Unacceptable Behavior
Resolved	hector.arroyo	T380512 Implement copy changes to non-emergency flow

Event Timeline

KColeman-WMF created this task.Nov 21 2024, 5:15 PM

KColeman-WMF updated the task description. (Show Details)

KColeman-WMF mentioned this in T371686: Analyse results of user testing.Nov 21 2024, 8:00 PM

hector.arroyo changed the task status from Open to In Progress.Nov 25 2024, 9:24 AM

hector.arroyo claimed this task.

hector.arroyo moved this task from Backlog to In progress on the Incident-Reporting-System (Pilot wiki release December 2024) board.

kostajh added a project: Trust and Safety Product Sprint (Sprint Gong (November 18 - December 6)).Nov 25 2024, 9:48 AM

Change #1097348 had a related patch set uploaded (by Harroyo-wmf; author: Harroyo-wmf):

[mediawiki/extensions/ReportIncident@master] dialog: Implement copy changes to non-emergency flow

https://gerrit.wikimedia.org/r/1097348

gerritbot added a project: Patch-For-Review.Nov 25 2024, 11:31 AM

hector.arroyo moved this task from Priority Backlog to In Progress on the Trust and Safety Product Sprint (Sprint Gong (November 18 - December 6)) board.Nov 25 2024, 11:43 AM

hector.arroyo moved this task from In Progress to Needs review on the Trust and Safety Product Sprint (Sprint Gong (November 18 - December 6)) board.Nov 25 2024, 11:50 AM

kostajh moved this task from Needs review to Needs QA on the Trust and Safety Product Sprint (Sprint Gong (November 18 - December 6)) board.Nov 25 2024, 1:30 PM

Change #1097348 merged by jenkins-bot:

[mediawiki/extensions/ReportIncident@master] dialog: Implement copy changes to non-emergency flow

https://gerrit.wikimedia.org/r/1097348

hector.arroyo mentioned this in rEREI60f1a71b97c4: dialog: Implement copy changes to non-emergency flow.Nov 25 2024, 3:04 PM

hector.arroyo closed this task as Resolved.Nov 25 2024, 3:18 PM

hector.arroyo moved this task from In progress to Done / QA on the Incident-Reporting-System (Pilot wiki release December 2024) board.

Maintenance_bot removed a project: Patch-For-Review.Nov 25 2024, 3:30 PM

ReleaseTaggerBot added a project: MW-1.44-notes (1.44.0-wmf.5; 2024-11-25).Nov 25 2024, 4:00 PM

Change #1098001 had a related patch set uploaded (by Harroyo-wmf; author: Harroyo-wmf):

[mediawiki/extensions/ReportIncident@master] dialog: Update descriptions for harassmentTypes

https://gerrit.wikimedia.org/r/1098001

gerritbot added a project: Patch-For-Review.Nov 26 2024, 11:34 AM

kostajh reopened this task as Open.Nov 26 2024, 11:57 AM

hector.arroyo moved this task from Done / QA to In progress on the Incident-Reporting-System (Pilot wiki release December 2024) board.Nov 26 2024, 12:59 PM

Patch merged: https://gerrit.wikimedia.org/r/c/mediawiki/extensions/ReportIncident/+/1097348

hector.arroyo changed the task status from Open to In Progress.Nov 26 2024, 5:30 PM

kostajh moved this task from In progress to Done / QA on the Incident-Reporting-System (Pilot wiki release December 2024) board.Nov 26 2024, 7:28 PM

Patch merged: https://gerrit.wikimedia.org/r/c/mediawiki/extensions/ReportIncident/+/1098001. The dialog should now reflect the new options in the non-emergency flow (as well as the copy changes listed in this ticket).

@hector.arroyo and @KColeman-WMF

In the phabricator ticket Description for the mockup that says Get Support For an Incident, I am comparing that mockup to the Figma Designs from November 21st...

The mockup in the ticket Description shows the following verbiage:

What To Do Next
Unacceptable behavior is managed by the community of experienced Wikipedia users.

Also in that same section of the ticket Description where it says field it shows the following verbiage:

How To Get Support

and then during my testing it also says:

How To Get Support
Wikipedia is a community where inappropriate behavior is not tolerated and unacceptable behavior is managed by the community of experienced Wikipedia users.

The Figma Designs from November 21st does not show:

How To Get Support

nor does it say:

Wikipedia is a community where inappropriate behavior is not tolerated and unacceptable behavior is managed by the community of experienced Wikipedia users.

So which is the correct verbiage that I should be seeing during my testing for the Get Support For An Incident screen?

Hi @Djackson-ctr - thanks for spotting this! The correct wording to test against is what's in the November 21st Figma file:

What to do next
Unacceptable behaviour is managed by the community of experienced Wikipedia users:

KColeman-WMF updated the task description. (Show Details)Nov 27 2024, 11:57 PM

Thank you for the clarification @KColeman-WMF.

@hector.arroyo I am pushing this ticket back to Review so you can update the correct verbiage.

Also @hector.arroyo could you update the correct verbiage in the section that says:

Can't find what you're looking for?

my testing shows the verbiage:

If your issue isn't covered, please ask the community for help.

the Figma Design shows the verbiage:

If you're unsure what to do, please ask the community for help.

• mszabo moved this task from Done / QA to In progress on the Incident-Reporting-System (Pilot wiki release December 2024) board.Nov 28 2024, 10:31 AM

Change #1099224 had a related patch set uploaded (by Harroyo-wmf; author: Harroyo-wmf):

[mediawiki/extensions/ReportIncident@master] dialog: Upgate message

https://gerrit.wikimedia.org/r/1099224

https://gerrit.wikimedia.org/r/c/mediawiki/extensions/ReportIncident/+/1099224: Changing:

Wikipedia is a community where inappropriate behavior is not tolerated and unacceptable behavior is managed by the community of experienced Wikipedia users to Unacceptable behaviour is managed by the community of experienced Wikipedia users
If your issue isn't covered, [[please ask the community]] for help to If your're unsure what to do, [[please ask the community]] for help."
How to get support -> What to do next

Once that's merged, the last screen would look like this:

{F57761529}

kostajh moved this task from Needs review to Needs QA on the Trust and Safety Product Sprint (Sprint Gong (November 18 - December 6)) board.Dec 1 2024, 8:06 PM

kostajh moved this task from In progress to Done / QA on the Incident-Reporting-System (Pilot wiki release December 2024) board.

Change #1099224 merged by jenkins-bot:

[mediawiki/extensions/ReportIncident@master] dialog: Update i18n translations for messages in the non-emergency flow

https://gerrit.wikimedia.org/r/1099224

hector.arroyo mentioned this in rEREI8f1c45dc1269: dialog: Update i18n translations for messages in the non-emergency flow.Dec 1 2024, 8:22 PM

ReleaseTaggerBot edited projects, added MW-1.44-notes (1.44.0-wmf.6; 2024-12-03); removed MW-1.44-notes (1.44.0-wmf.5; 2024-11-25).Dec 1 2024, 9:00 PM

@hector.arroyo

During testing I did notice 1 minor item that I wanted to run by you...
If you decide to leave it as is, just let me know and I will push the ticket to DONE on the phabricator workboard since no other issues were found during testing.

1st item:
This is a minor punctuation issue, the following text is missing a colon after the word users:

Unacceptable behavior is managed by the community of experienced Wikipedia users

Figma design shows the following:

Unacceptable behavior is managed by the community of experienced Wikipedia users:

Change #1100043 had a related patch set uploaded (by Kosta Harlan; author: Kosta Harlan):

[mediawiki/extensions/ReportIncident@master] en.json: Fix i18n string

https://gerrit.wikimedia.org/r/1100043

@Djackson-ctr an additional fix https://gerrit.wikimedia.org/r/c/mediawiki/extensions/ReportIncident/+/1099224 is being merged now to add the missing colon character.

Change #1100043 merged by jenkins-bot:

[mediawiki/extensions/ReportIncident@master] en.json: Fix i18n string

https://gerrit.wikimedia.org/r/1100043

ReleaseTaggerBot edited projects, added MW-1.44-notes (1.44.0-wmf.8; 2024-12-17); removed MW-1.44-notes (1.44.0-wmf.6; 2024-12-03).Dec 3 2024, 10:00 AM

kostajh mentioned this in rEREI7c0da677fa87: en.json: Fix i18n string.Dec 3 2024, 10:00 AM

Resolving this, given the string is updated and no other issues were identified (cc @Djackson-ctr )

Djackson-ctr mentioned this in T379242: Create submission confirmation screen.Dec 4 2024, 7:37 AM

	Restricted File
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	Nov 27 2024, 11:44 PM

	F57754368: image.png
	Nov 27 2024, 11:44 PM

Implement copy changes to non-emergency flowClosed, ResolvedPublicActions