Background
When a user files a report using the Incident Reporting System (emergency flow), we send an email of that report to emergency@wikimedia.org. These reports are then processed by the Trust and Safety team via Zendesk.

We need to update the email format to ensure it is properly structured for seamless processing by Zendesk

AC

• The format should allow Zendesk rules to easily parse critical information (e.g., submitter's email address) to support automated triaging and filtering.
• Reporting user's email address is included