Scope
- English Wikipedia and 1-2 more languages (with diversity of languages in terms of the size of the language)
- Desktop users and use-cases are priority
- Task prioritization as a high level area, with a focus on Watchlist
- Heavier focus on moderators and patrollers as the users of Watchlist
Input
- Wishes submitted by the community
- Additional interviews by heavy and lighter users of Watchlist
- Literature review done for Who are Moderators (T371865)
- Additional light literature review for task prioritization in moderation activities on Wikipedia or other volunteer run online platforms.
Deliverable(s)
- A report of recommendations (in the form of a Google document) for areas of investments by the Product team to respond to some of the top priority and high impact needs of Watchlist users. The report ideally also includes some insights about "task prioritization" needs by moderators. This latter sets of insights can inform work in T387462.
- The recommendations may include recommendations for implementing specific task prioritization wishes by the community but can go beyond the specific list as well.
Dependencies
- This work may have dependency on Product Analytics for determining stats that can inform proposed ranked tasks.
Internal documents
- (Private) Research Brief
Deadline
April 16, 2025, to leave sufficient time in April-June for the Product team to take action on recommendations.
Context
As part of FY25-PES1.2 (Future of the Wishlist) we defined moderator focus areas in the Community Wishlist. We (Moderator Tools team) now want to do user research to understand which of the wishes and potential workstreams in the 'Task prioritization' focus area are most promising with a view to improving moderator satisfaction so that we can scope work for a FY25-WE1.3 (Increase user satisfaction in 3 moderation products).
In this year's community wishlist (https://meta.wikimedia.org/wiki/Community_Wishlist) we scoped 3 moderator-related focus areas. Of these, we think Task Prioritization is the most promising workstream for our team to pick up (https://meta.wikimedia.org/wiki/Community_Wishlist/Focus_areas/Task_prioritization). In particular it seems like we could focus on the Watchlist and consider this a tool in scope of WE1.3, which would help us make progress towards that KR. There are a number of wishes in scope of the focus area, and plenty of existing feature requests for the Watchlist. We would appreciate design research support to sort through these, interview users, and determine where the high impact opportunities are.