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Investigate and identify opportunities for improving translations for surveys or other research activities
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Description

Draft output
A document that captures the list of challenges with translation for surveys we have run into, along with other translation related challenges we have identified. An initial assessment of impact if the challenge is addressed as well as effort/budget needed to fix it.

Context
During the first six months of FY25, we stress-tested our translation services with multiple projects running in parallel. Through this process, we have run into multiple pain points that we know of, and there may be other pain points that we have not identified or fully understood, yet. We want to step back, learn about how we handle translations in the first six months of the FY, identify areas for improvement and start improving our processes or infrastructure.

Details

Due Date
Mar 7 2025, 12:00 AM

Event Timeline

leila triaged this task as High priority.

Contacted 3 translation providers to get information about offerings, pricing, process, and turnaround.

Spoke with two language services this week. Still awaiting pricing information for one of them. Then I can make a decision and submit a BAR.

Continued to evaluate translation/interpretation services, including meetings with reps and acquiring quotes to compare,

After selecting a new translation/interpretation company to work with, I submitted the BAR, and wrote the SOW for the contract. I presented updates about translation at the D/DR meeting this week and updated the research ops dashboard with new information about options for translation quality.

leila changed Due Date from Feb 14 2025, 12:00 AM to Mar 7 2025, 12:00 AM.Mar 4 2025, 6:51 PM

Bethany presented her latest proposal to the Design Research team yesterday. She will present tomorrow to the whole of Research in Research Staff meeting. Barring a need for major updates, she will wrap this work up by Friday (otherwise we will revisit the timelines).

Presented updates [private doc] to language services at the Research team meeting. Also presented updated process to the team members present at the DR team meeting so they can make orders on behalf of Designers and Research team members when I'm not able. Designers can access information about the available language services and the process for requesting/ordering in the Research Ops Dashboard in Notion [private link].