Could not authenticate you from OpenIDConnect because "Upstream connect error or disconnect/reset before headers. reset reason: connection failure"
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	Hogue
	Dec 22 2024, 9:02 PM

Description

Steps to replicate the issue (include links if applicable):

Go to gitlab.wikimedia.org
Klick on the log in button
wait until the next page loads

What happens?:
A message "Could not authenticate you from OpenIDConnect because "Upstream connect error or disconnect/reset before headers. reset reason: connection failure". appears.

What should have happened instead?:

Software version (on Special:Version page; skip for WMF-hosted wikis like Wikipedia):

Other information (browser name/version, screenshots, etc.):

Event Timeline

Hogue created this task.Dec 22 2024, 9:02 PM

Restricted Application added a subscriber: Aklapper. · View Herald TranscriptDec 22 2024, 9:02 PM

JJMC89 renamed this task from Gitlab-Login does not work. to Could not authenticate you from OpenIDConnect because "Upstream connect error or disconnect/reset before headers. reset reason: connection failure".Dec 22 2024, 9:13 PM

JJMC89 updated the task description. (Show Details)

@Hogue, Could you try again?

I suspect this may have been caused by the IDM system being down for a bit

#wikimedia-sre

<marostegui> https://idp.wikimedia.org/ is down?
<marostegui> moritzm: ^
<marostegui> I have restarted tomcat, and it seems to be back
<moritzm> marostegui: ack, thx

It does work again now. Thank you for the information about the reason.

Pppery closed this task as Resolved.Dec 26 2024, 12:54 AM

idp1004 just had the same issue and has this in the logs:

16-May-2025 01:11:56.963 SEVERE [http-nio-8080-exec-33] org.apache.catalina.core.StandardWrapperValve.invoke Servlet.service() for servlet [dispatcherServlet] in context with path [] threw exception [Request processing failed: java.lang.OutOfMemoryError: Java heap space] with root cause

Oh shoot, I didn't realize the scope of the ticket was not for idm itself. Sorry for the noise.

Could not authenticate you from OpenIDConnect because "Upstream connect error or disconnect/reset before headers. reset reason: connection failure"Closed, ResolvedPublicBUG REPORTActions

Description

Event Timeline

Could not authenticate you from OpenIDConnect because "Upstream connect error or disconnect/reset before headers. reset reason: connection failure"
Closed, ResolvedPublicBUG REPORT
Actions