Overview/progress of work needed to complete this task:
- Draft research brief, gather feedback, and revise
- Materials development
- Recruitment
- Research sessions
- Analysis
- Reporting
Key findings, full results, and recommendations available at:
https://meta.wikimedia.org/wiki/Research:Guided_article_and_section_creation#
Original request and intake notes below:
Context.
The Language and Product Localization (LPL) team is considering supporting Wikipedia editors in the process of creating new articles and sections. This is an area of special interest as part of the Wikimedia Foundation's annual planning process, as well as community requests.
Creating a new article/section is a major contribution to a wiki. Improvements on these key activities represent both a high potential impact and a high responsibility with the community. Thus, research seems a key piece to increase the chances of success when getting into this new area.
Description
We want to get the design research resources to better understand the problem space and identify promising directions:
- Learn from users about their process, pain points, and rewarding moments of creating a new page/section.
- Given a previous design exploration, understand which design concepts are promising to solve their needs.
- We want to learn from editors (of different expertise levels), admins, and maybe even readers to have a broader perspective.
Expected Deliverable.
- Desk research. Review previous research about article/section creation.
- Understand the activities. Learn from users about their process, pain points, and rewarding moments of creating a new page/section
- Concept validation. Identify which of the ideas explored in early design explorations seem promising as a way to solve the major issues.
Estimated Effort.
Depending on the scope and people's availability and familiarity with this space, this can take from 1 to 3 months.
Priority
High. This is an enabler for a promising new area of work where several teams at the Foundation are involved. Failing to provide the required research makes this new track not viable.
I need this task resolved in:
- 1 month.
- 3 months.
- 6 months.
- Whenever you get to it :-)
Other.
This is a project potentially involving several teams that have worked on tools to support the community. Those include Editing, Growth, Comm Tech, and potentially others. Knowing whether the research resources will be available for this, will help to define the plans of the next fiscal year for several teams.
For use by WMF Research team; please leave everything below as it is:
- Does the request serve one of the existing Research team's audiences? If yes, choose the primary audience. (1 of 4)
- What is the type of work requested?
- What is the impact of responding to this request?
- Support a technology or policy need of one or more WM projects
- Advance the understanding of the WM projects.
- Something else. If you choose this option, please explain briefly the impact below.
Hypothesis Statement: If we learn about the editor experience when creating new articles and sections (including motivations, pain-points and their reaction to new ideas on how to better support them), then we will uncover user needs and behaviors that provide actionable insights and strategies to inform product, design, and engineering on improving the article creation experience.|