Page MenuHomePhabricator
Create Task
Maniphest T392730

Echo notifications not respecting/implementing Apps setting
Open, LowPublicBUG REPORT
Actions

Assigned To
None
Authored By
HNordeenWMF
Apr 25 2025, 9:29 PM
Tags
Referenced Files
F59419504: IMG_0295.png
Apr 25 2025, 9:29 PM
F59419505: IMG_0294.png
Apr 25 2025, 9:29 PM
F59419483: Screenshot 2025-04-25 at 3.19.06 PM.png
Apr 25 2025, 9:29 PM
F59419491: Screenshot 2025-04-25 at 3.23.43 PM.png
Apr 25 2025, 9:29 PM
Subscribers
AAlhazwani-WMF
Aklapper
HNordeenWMF
KStoller-WMF
Michael

Description

Steps to reproduce

  • Create an account within the Apps
  • Log into account on Web and check Notifications settings (don't make any changes)
  • Observe greyed-out state for receiving Growth features notifications on Apps
  • Wait 48 hours

Screenshot 2025-04-25 at 3.23.43 PM.png (236×816 px, 25 KB)

Screenshot 2025-04-25 at 3.19.06 PM.png (370×900 px, 31 KB)

What happens

  • A "Try a suggested edit" notification arrives in the App's Notification center 48 hours after creating an account on the Apps
IMG_0294.png (2×1 px, 120 KB)
IMG_0295.png (2×1 px, 158 KB)

Expected behavior
Unsure what the feasible solution is here. Either

  • Do not show notifications in the Apps that are greyed out in Preferences
  • Allow folks to toggle this setting on and off in Preferences, and make sure the Apps notifications actually respect it

Related Objects

Event Timeline

HNordeenWMF created this task.Apr 25 2025, 9:29 PM
Restricted Application added a subscriber: Aklapper. · View Herald TranscriptApr 25 2025, 9:29 PM
HNordeenWMF attached a referenced file: F59419504: IMG_0295.png. (Show Details)Apr 25 2025, 9:30 PM
HNordeenWMF attached a referenced file: F59419505: IMG_0294.png. (Show Details)
HNordeenWMF attached a referenced file: F59419491: Screenshot 2025-04-25 at 3.23.43 PM.png. (Show Details)
HNordeenWMF attached a referenced file: F59419483: Screenshot 2025-04-25 at 3.19.06 PM.png. (Show Details)
Michael subscribed.Apr 29 2025, 3:24 PM
Michael moved this task from Inbox to Needs Discussion on the Growth-Team board.EditedApr 29 2025, 3:35 PM
Michael added subscribers: KStoller-WMF, AAlhazwani-WMF.

Mh, I think there are two separate issues here:

  1. If a notification type is not enabled for the apps, then it should not show up in the apps.
    • => We should figure out why this is happening with that "Try suggested edits notification". Is it in the wrong channel? Is the disabled-state in the apps not working?
    • This seems like a purely technical issue. Not sure if the bug is in GrowthExperiments or Echo or The Apps. (I suspect GE)
  1. Should we allow the users to enable Growth Notifications for the Apps?
    • this seems like a Product/UX decision to make. (@KStoller-WMF , @AAlhazwani-WMF on the Growth side, respective people on the Apps side)
    • Maybe we may want some more fine-grained control than just "Growth"? But beware of cognitive overload.

Note that these notifications are intended to also be touched by Growth as part of our secondary Q4 hypothesis: T389017: Design Exploration: Get Started Notification(s)

HNordeenWMF triaged this task as Low priority.Apr 29 2025, 5:29 PM
HNordeenWMF moved this task from Needs Triage to Tracking on the Wikipedia-iOS-App-Backlog board.
KStoller-WMF moved this task from Needs Discussion to Triaged on the Growth-Team board.EditedApr 29 2025, 9:01 PM

Should we allow the users to enable Growth Notifications for the Apps?

When creating this notification category, we attempted to exclude the Apps. Given that the Growth team is focused on web and mobile web audiences, our notifications will likely be fairly web-specific and app users might find them confusing or disruptive. If Growth develops notifications that are more global, then perhaps they should be part of a different notification category?

@HNordeenWMF I'm moving this to Triaged for Growth, assuming you don't need Growth to work on this, but let me know if I'm mistaken!

HNordeenWMF added a comment.EditedApr 29 2025, 9:11 PM

@KStoller-WMF If we keep the current status quo of only 1-2 notifications from the growth team, then it's ok if this is not prioritized. However if the Growth team decides to roll out additional or more frequent notifications, lets please revisit.

Michael added projects: Notifications (Echo), GrowthExperiments.Apr 29 2025, 9:31 PM

(adding some tags for findability)

KStoller-WMF added a comment.Apr 29 2025, 10:31 PM

@HNordeenWMF - sounds good.

Short-term, Growth will ensure we include apps in the QA:
T392257: QA for "Get Started" notifications on the Wikipedia Mobile Apps

Long-term, let's revisit this if we add more notifications to the "Growth features" notification preference.

Seddon moved this task from Needs Triage to Tracking on the Wikipedia-Android-App-Backlog board.May 13 2025, 4:21 PM
Content licensed under Creative Commons Attribution-ShareAlike (CC BY-SA) 4.0 unless otherwise noted; code licensed under GNU General Public License (GPL) 2.0 or later and other open source licenses. By using this site, you agree to the Terms of Use, Privacy Policy, and Code of Conduct. · Wikimedia Foundation · Privacy Policy · Code of Conduct · Terms of Use · Disclaimer · CC-BY-SA · GPL · Credits