| jgleeson | |
| May 19 2025, 3:37 PM |
| F60242583: image.png | |
| May 19 2025, 3:52 PM |
| F60242207: image.png | |
| May 19 2025, 3:52 PM |
While working on T374154: "Zendesk TIckets" tab not showing related tickets on for some donors, I realised we haven’t updated the UI on this CiviCRM tab since the initial implementation during the offsite. As a result, it’s still pretty basic.
We could improve on the current display with a few small UI updates and drop in some extra ticket information to make donor relations' lives a bit easier!
| Subject | Repo | Branch | Lines +/- | |
|---|---|---|---|---|
| Jazz up the CiviCRM Zendesk tab | wikimedia/fundraising/crm | master | +60 -20 |
Change #1147800 had a related patch set uploaded (by Jgleeson; author: Jgleeson):
[wikimedia/fundraising/crm@master] Jazz up the CiviCRM Zendesk tab
@SHust, here are those CiviCRM Zendesk UI updates I mentioned.
The only update we discussed that wasn't straightforward was pulling in the assignee, as it requires a separate API call, and I didn't want to add more than one API call to that page without proper consideration for performance, so I left that out.
However, if you think that, or any of the other data visible in Zendesk but not visible here, would make your lives easier, let me know, and I can revisit it when we have time in the future. Thanks!
New:
Old:
@jgleeson, this is awesome, thank you! The data from the new screenshot is sufficient—no need to include the assignee, since we can always access that information directly from the ticket.
Change #1147800 merged by jenkins-bot:
[wikimedia/fundraising/crm@master] Jazz up the CiviCRM Zendesk tab