Donor Relations flagged two CIDs that should not have received email #3 since they were deduped after email #2. One key issue is that the email #3 email doesn’t appear in the mailing event records under their current CID, even though the donor responded to it. Can someone please look into this?
ZD 1681509 / CID 26416503
Donated on May 19
Contact merge occurred on May 20
Email 3 received on May 21 at the old email address
Email 3 is not showing in mailing events, yet the donor replied to it
ZD 1681580 / CID 42510970
Donated on May 7
Contact merged on the same day
Email 2 was sent on May 14, and Email 3 on May 21 — both to the old email
Donor has another CID (20534282) with the same old email, but no recent activity