Difficulty finding the needed function because function details don’t match participants’ mental model
Even when the function they were looking for existed, participants didn’t immediately find them because the search term they used didn’t match the function description and title and the description/title didn’t match what they had in mind. Also the function didn’t show up in the results if you didn’t search for the exact title e.g. Searching for ‘Age’ shows the age function but ‘age range’ doesn’t.
Recommendation
Goal: Improve the search algorithm, and function titles and descriptions.
Ideas:
- Make the search matching individual words within a query, not just exact phrases
- Review and improve function names, descriptions, and tags to better align with common user terminology and search queries.
- In the No results page, ask users to rephrase their search query
Design
Additional copy advises users to try a different query if their first query yields no result.
