Some books cannot be downloaded from Muse
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Authored By

	Miyoharu
	Jun 10 2025, 8:15 PM

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Description

Steps to replicate the issue (include links if applicable):

What happens?:

Nothing happens. Page stays in loading forever until either timeout or no secure connection or empty response errors are returned.
eg

This page isn’t working
muse-jhu-edu.wikipedialibrary.idm.oclc.org didn’t send any data.
ERR_EMPTY_RESPONSE

let it load some more returns

Content requests from your IP range are currently exceeding our acceptable usage level. Please wait 30 seconds and try again.

probably because the browser keeps trying requesting the document.

Other books work perfectly fine.
Contacted muse and they claim no issues on their end.
Maybe proxy misconfiguration due to book's size? But I doubt this book could be bigger than many other.

What should have happened instead?:

File downloaded.

Other information (browser name/version, screenshots, etc.):

Librewolf. Chrome. Firefox.

Event Timeline

Miyoharu created this task.Jun 10 2025, 8:15 PM

Restricted Application added a subscriber: Aklapper. · View Herald TranscriptJun 10 2025, 8:15 PM

Miyoharu updated the task description. (Show Details)Jun 10 2025, 8:18 PM

A_smart_kitten added a project: Library-Card-Platform.Jun 10 2025, 8:32 PM

Restricted Application added a project: Moderator-Tools-Team. · View Herald TranscriptJun 10 2025, 8:32 PM

@sjvipin could you check in with Project Muse about this? I think this is a Muse configuration limit rather than an ezproxy limit because of the message.

In T396528#10910475, @jsn.sherman wrote:

@sjvipin could you check in with Project Muse about this? I think this is a Muse configuration limit rather than an ezproxy limit because of the message.

When I contacted them they said no issues on their end, the file downloads just fine (obviously, since do not access via proxy). I even sent them a video proof but never heard from them after that: it has been 2 weeks at least.
Will try to poke them again.

Some books cannot be downloaded from MuseOpen, Needs TriagePublicBUG REPORTActions

Description

Event Timeline

Some books cannot be downloaded from Muse
Open, Needs TriagePublicBUG REPORT
Actions