Error! × Server unavailable or you are offline
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Authored By

	Fabe56
	Jun 13 2025, 9:59 PM

Description

Steps to replicate the issue (include links if applicable):

go to https://videocuttool.wmcloud.org/

What happens?:

Pop-up error appear "Error!
×
Server unavailable or you are offline"

Click on Login

Pop-up open with "502 Bad Gateway
nginx/1.27.0"

What should have happened instead?:

Software version (on Special:Version page; skip for WMF-hosted wikis like Wikipedia):

Other information (browser name/version, screenshots, etc.):

Microsoft Edge Version 137.0.3296.68

Related Objects

Mentioned In: T396930: Set Up Memory Usage Alerts to Prevent Service Crashes
Mentioned Here: T409668: [alerting] Create alerts for cloud-vps/VideoCutTool app

Event Timeline

Fabe56 created this task.Jun 13 2025, 9:59 PM

Restricted Application added a subscriber: Aklapper. · View Herald TranscriptJun 13 2025, 9:59 PM

Hi @Fabe56 the service is up and running..please check now

PS: If you ever face such issues please use https://beta-videocuttool.wmcloud.org/ for the time being (while we fix the main site)

Reputation22 closed this task as Resolved.Jun 14 2025, 1:27 PM

Reputation22 claimed this task.

The issue occurred due to Docker memory getting full, which led to the Nginx service crashing. I will create a new ticket to set up alerts to monitor memory usage and prevent such issues in the future.

Thanks @Reputation22 !

Gopavasanth mentioned this in T396930: Set Up Memory Usage Alerts to Prevent Service Crashes.Jun 14 2025, 7:42 PM

ref ticket: T409668

Error! × Server unavailable or you are offlineClosed, ResolvedPublicBUG REPORTActions

Description

Related Objects

Event Timeline

Error! × Server unavailable or you are offline
Closed, ResolvedPublicBUG REPORT
Actions