Qualtrics, a survey software we use, has a setup for SMTP relay which allows us to schedule and send survey emails to research participants from a wikimedia.org email (surveys@ or qualtrics@). It was last successfully used in June 2024, and is currently not working. We'd like to fix this so we can use the email feature for an upcoming Design Research survey (scheduled ~August 13th) that requires a bit of complex emailing (daily unique links sent to a group of diary study participants).
The error message received was EQD19: "Qualtrics was unable to connect to your organization’s email server. This is likely because you have not set up your SMTP relay correctly, or the server you’ve established an SMTP relay with is down. Contact your organization’s IT team."
- Most recent configuration:
- Possible causes:
- Qualtrics updated their IP ranges in February 2025, which could mean we need to update our allowlist: https://www.qualtrics.com/support/getting-started-qualtrics/allowlisting-external-domains-for-qualtrics-use/
- ??? Something else on our side?