dLocal missing tax ID + status mismatch errors
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	MBeat33
	Aug 7 2025, 5:54 PM

Description

@LWadleigh noticed that a Gravy/Dlocal donor got rejected for 'missing tax id' even though they're in Chile where we no longer ask for the ID in the form. Looking at Gravy there are lots of recent rejections for this reason from Chile, Colombia and Uruguay (filter on status failed, connection dLocal) - all countries where we no longer ask for the ID.

Recent examples from Gravy are not populating at dLocal's console, but going back to the 6th, 229708602.5 has a status mismatch, it is Paid at dLocal, Failed at Gravy. cid=63410732 does not show the donation from the 6th. From Gravy's console it looks like this is affecting hundreds of donors per day.

Status mismatch possibly similar to T400479: Missing contributions in civicrm due to Gravy - Dlocal Transaction status mismatch

Slack thread, here we have the update from gravy that they will remove tax ID requirements for CL CO and UY on dlocal-card .

So once that request done, we can reapply the tax_id waiver

Details

Related Changes in Gerrit:

Subject	Repo	Branch	Lines +/-
do not force fiscal number if not ar br for dlocal	wikimedia/fundraising/SmashPig	master	+7 -3
Gr4vy add waier to dlocal card	mediawiki/extensions/DonationInterface	master	+0 -9
Remove tax id for dlocal CO CL and UY from url	wikimedia/fundraising/dev	master	+8 -8
Dlocal is fine with no payer.document for waiver countries	mediawiki/extensions/DonationInterface	master	+1 -8

Customize query in gerrit

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		Status	Subtype	Assigned	Task
		Open		None	T403769 Gr4vy Chaos Epic
		Resolved		AnnWF	T401428 dLocal missing tax ID + status mismatch errors

Event Timeline

MBeat33 created this task.Aug 7 2025, 5:54 PM

Restricted Application added a subscriber: Aklapper. · View Herald TranscriptAug 7 2025, 5:54 PM

jgleeson claimed this task.Aug 7 2025, 6:36 PM

jgleeson added a project: Fundraising Tech - Chaos Crew.

jgleeson moved this task from Backlog to In Progress on the Fundraising Tech - Chaos Crew board.

@MBeat33, we removed the fiscal number / tax ID requirements for these countries after dLocal advised here that they were no longer needed, but it appears that the updates might not have made it to their API!

We're gonna roll back the removal of the fields for now, to prevent any further failures and give us time to reach out to dLocal to see what's gone wrong here.

That change has been deployed, and I can now see successful donations from Chilean donors coming in here

jgleeson moved this task from In Progress to Done on the Fundraising Tech - Chaos Crew board.Aug 11 2025, 12:24 PM

XenoRyet closed this task as Resolved.Aug 11 2025, 7:35 PM

XenoRyet set Final Story Points to 2.

jgleeson mentioned this in T387411: How will we expose payment processor errors/issues with gravy.Aug 19 2025, 1:15 PM

AnnWF reopened this task as Open.Aug 20 2025, 5:33 PM

AnnWF triaged this task as Medium priority.

AnnWF updated the task description. (Show Details)

since gravy did not update waiver on their end, so failed, and before they fix that we have the waiver reverted for now https://gerrit.wikimedia.org/r/c/mediawiki/extensions/DonationInterface/+/1176544, and once gravy fixed this, we will revert it back~

for status mismatch dlocal is working on that, due to they send two ipn message to gravy, first reject second capture, and the ticket id is #27037683

Change #1180632 had a related patch set uploaded (by Wfan; author: Wfan):

[mediawiki/extensions/DonationInterface@master] Dlocal is fine with no payer.document for waiver countries

https://gerrit.wikimedia.org/r/1180632

gerritbot added a project: Patch-For-Review.Aug 20 2025, 7:39 PM

Change #1180640 had a related patch set uploaded (by Wfan; author: Wfan):

[wikimedia/fundraising/dev@master] Remove tax id for dlocal CO CL and UY from url

https://gerrit.wikimedia.org/r/1180640

AnnWF claimed this task.Aug 21 2025, 1:08 AM

AnnWF moved this task from Done to Pending Deployment on the Fundraising Tech - Chaos Crew board.

AnnWF added a subscriber: jgleeson.

Change #1180915 had a related patch set uploaded (by Wfan; author: Wfan):