UK PayPal decline due to UK regulations failure.
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	jgleeson
	Sep 19 2025, 1:04 PM

Description

Kristine posted on Slack here that a UK donor reported that they were presented with the following message when attempting to donate:

"There is a problem with Wikipedia not complying with UK regulations with regard to credit card payments. I tried paying earlier last month and failed. You may wish to investigate and make needed adjustments to comply with UK Regs."

We've tracked the donation down, and it was a PayPal attempt. The Gravy transaction is here

The donor sent in a screenshot of the error:

Event Timeline

jgleeson created this task.Sep 19 2025, 1:04 PM

Restricted Application added a subscriber: Aklapper. · View Herald TranscriptSep 19 2025, 1:04 PM

AKanji-WMF moved this task from Triage to Chaos Crew Backlog on the Fundraising-Backlog board.Sep 19 2025, 1:44 PM

krobinson added subscribers: KHancock99, MBeat33, SHust, AMJohnson.Sep 19 2025, 1:56 PM

krobinson subscribed.

MBeat33 added a project: FR-donorrelations.Sep 22 2025, 2:10 PM

Hmm, 'Didn't initiate the necessary security checks' sounds like 3d secure - I wonder if that's it. But we shouldn't be accepting credit card txns via PayPal guest checkout.

jgleeson moved this task from Backlog to Blocked on the Fundraising Tech - Chaos Crew board.Oct 9 2025, 12:19 PM

We've asked the donor for more feedback, and will add any future cases here.

Hi @MBeat33 is this closeable? We can make a new one if it comes up again.

Lars moved this task from Backlog to Bug Reports on the FR-donorrelations board.Feb 3 2026, 7:01 PM

UK PayPal decline due to UK regulations failure. Open, LowPublicActions

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UK PayPal decline due to UK regulations failure.
Open, LowPublic
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