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2025-10-03 Trustly bank selection form errors
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Description

The donor in Zendesk 1747000 sent in a video of the Trustly form not advancing once they had clicked on their bank, using DuckDuckGo as their browser. @AMJohnson surfaced this and was able to replicate in Chrome, and I encounter the same error in Firefox. You can click in the desired bank in the dropdown, but nothing happens and the form does not proceed to contact the bank.

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StatusSubtypeAssignedTask
 OpenNoneT403769 Gr4vy Chaos Epic
 ResolvedNoneT406370 2025-10-03 Trustly bank selection form errors

Event Timeline

MBeat33 created this task.Oct 3 2025, 6:07 PM
Restricted Application added a subscriber: Aklapper. · View Herald TranscriptOct 3 2025, 6:07 PM
MBeat33 updated the task description. (Show Details)Oct 3 2025, 6:08 PM
Cstone subscribed.Oct 3 2025, 7:23 PM

I removed trustly from donate wiki until we figure out what is going on

greg subscribed.Oct 3 2025, 7:29 PM

https://donate.wikimedia.org/w/index.php?title=Template:2012FR/Form-countryspecific-control/US&diff=prev&oldid=41743

greg added a comment.Oct 3 2025, 9:19 PM

Thread with Gravy & Trustly: https://wikimedia.slack.com/archives/C07JA677QDQ/p1759518709277799

greg added a comment.Oct 6 2025, 4:24 PM

Folks are reporting it works again, we'll uncomment that commented out line above ^.

greg added a comment.Oct 6 2025, 4:29 PM

done: https://donate.wikimedia.org/w/index.php?title=Template:2012FR/Form-countryspecific-control/US&action=history

AnnWF renamed this task from Trustly bank selection form errors to 2025-10-03 Trustly bank selection form errors.Oct 6 2025, 8:27 PM
AnnWF triaged this task as Unbreak Now! priority.
AnnWF added a project: Fundraising Tech - Chaos Crew.
Restricted Application added a subscriber: Pcoombe. · View Herald TranscriptOct 6 2025, 8:27 PM
Cstone added a parent task: T403769: Gr4vy Chaos Epic.Oct 6 2025, 8:28 PM
XenoRyet moved this task from Triage to Chaos Crew Backlog on the Fundraising-Backlog board.Oct 6 2025, 8:28 PM
jgleeson moved this task from Backlog to Ready for Review on the Fundraising Tech - Chaos Crew board.Oct 9 2025, 12:19 PM
jgleeson moved this task from Ready for Review to Done on the Fundraising Tech - Chaos Crew board.
Cstone mentioned this in T407564: 2025-10-16 Trustly bank selection form errors (round 2).Oct 16 2025, 8:15 PM
XenoRyet closed this task as Resolved.Oct 20 2025, 7:23 PM
XenoRyet set Final Story Points to 4.
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