Problems logging in flow:

1. "Problems logging in?" link click on login page
2. Pop-up modal with instructions
3. Contact donor relations link click triggers mailto email to donor relations

Problems logging in (pop-up modal copy)

If you did not receive an email with your login link, please ensure that the email address you used is the same address used for your donation(s) to the Wikimedia Foundation.

If you’re still unable to log in to your donor account, [[ Mailto:donate@wikimedia.org | contact our Donor Relations team ]], who will be happy to assist you.
__

Mailto email copy

Subject line: Problem accessing Wikimedia Foundation donor account

Body copy:
In order for us to assist you, please fill out the information below:

Full name used for donation:
Any email addresses that may have been used for donation:
If known, please include the CNTCT donation number at the bottom of your donation receipt:

Please do not include your full credit card number or other financial information when contacting us.

Tip: to locate your CNTCT number, try searching your inbox for “Wikimedia Foundation receipt”

Now that we have copy, moving to Current Sprint.

Note this refers to the "problems logging in?" link on this page:

@AKanji-WMF It's cool to pull in current sprint, haha wired to go to donation page when have trouble login~ We can use the same popup format as coming soone https://donorpreferences.wikimedia.org/index.php?title=Special:DonorPortal#/login

If you did not receive an email with your login link, please ensure that the email address you used is the same address used for your donation(s) to the Wikimedia Foundation.

If you’re still unable to log in to your donor account, [[ Mailto:donate@wikimedia.org | contact our Donor Relations team ]], who will be happy to assist you.
__

Mailto email copy

Subject line: Problem accessing Wikimedia Foundation donor account

Body copy:
In order for us to assist you, please fill out the information below:

Full name used for donation:
Any email addresses that may have been used for donation:
If known, please include the CNTCT donation number at the bottom of your donation receipt:

Please do not include your full credit card number or other financial information when contacting us.

Tip: to locate your CNTCT number, try searching your inbox for “Wikimedia Foundation receipt”

Hi Wenjun, the pop up should contain:

If you did not receive an email with your login link, please ensure that the email address you used is the same address used for your donation(s) to the Wikimedia Foundation. If you’re still unable to log in to your donor account, [[ Mailto:donate@wikimedia.org | contact our Donor Relations team ]], who will be happy to assist you.

Change #1203193 had a related patch set uploaded (by Wfan; author: Wfan):

[mediawiki/extensions/DonationInterface@master] add problem login popup

https://gerrit.wikimedia.org/r/1203193

In T407453#11355588, @AnnWF wrote:

is mail to use link as below looks ok or you want me to replaced with text [[ Mailto:donate@wikimedia.org | contact our Donor Relations team]]? @KHill-WMF

This looks good to me, thanks Wenjun!

Mailto email copy:

[Subject line:] Problem accessing Wikimedia Foundation donor account

[Email body copy:]

In order for us to assist you, please fill out the information below:

Full name used for donation:
Any email addresses that may have been used for donation:
If known, please include the CNTCT donation number at the bottom of your donation receipt:

Please do not include your full credit card number or other financial information when contacting us.

Tip: to locate your CNTCT number, try searching your inbox for “Wikimedia Foundation receipt”

Change #1203193 merged by jenkins-bot:

[mediawiki/extensions/DonationInterface@master] Donor Portal: Add problem login popup

https://gerrit.wikimedia.org/r/1203193