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[FY25-26 WE 4.1.5] Document global anti-abuse support structures for wikis w/o local processes
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Description

If we design a flow diagram for reporting incidents of abuse to wikis without established abuse-handling processes, this will encourage adoption of the Incident Reporting System on such wikis and enable users on those wikis to have a clear and viable support pathway.

This ticket tracks work done to support hypothesis WE 4.1.5, specifically qualitative research into wikis without established abuse handling processes, with the ultimate aim to help produce a flow diagram aimed at meeting the needs of such wikis in the Incident Reporting System feature.

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Update for the last week:

  • I've agreed with @KColeman-WMF that the desired deliverable for this is a flowchart of global support structures. This makes sense as global support requests are quite extensively formalized on Meta-Wiki
  • Started work on such flowcharts

We have created flowcharts for various global support processes, which we expect wikis without admins (or, for cases of doxxing, wikis without local oversighters) to use when handling incidents of abuse.

Per conversations with Katie and Kieran, the final piece of the work here is mapping these flowcharts according to which IRS categories are most likely to be routed through those workflows. I have done so, and am waiting final review.

Flowcharts have been completed. I have also mapped them to IRS categories, in order to facilitate design work on the non-emergency IRS workflows.

I consider the work tracked by this ticket substantively completed, at this point.